Senior Product Manager, Platform

What You'll Do

We are seeking a Senior Product Manager for Platform to lead our platform product portfolio that makes NodeZero enterprise-ready, extensible, and reliable at scale. You will work closely with the Sr. Director of Product and senior engineering leadership to define and execute the platform strategy that underpins every experience in our product.

You will be responsible for enterprise experience, integrations/APIs/MCP server and agentic workflows, performance and reliability, and MSP/MSSP functionality—while also owning a hands-on product area yourself, with particular emphasis on platform performance, reliability, and operational excellence.

You will be responsible for ensuring our platform is scalable, observable, secure, and easy to integrate with the broader security and IT ecosystem. You will define and drive the platform capabilities that enable feature teams, partners, and customers to build, automate, and operate on top of NodeZero with confidence.

• Moves fluidly between strategic thinking and tactical execution
• Comfortable making decisions that impact multiple product lines
• Partner cross-functionally with Engineering, SRE, Marketing, Sales, Support, and Customer Success to deliver platform functionality that improves system stability, accelerates development, and unlocks enterprise and partner growth

Key Responsibilities

Platform Product Strategy and Vision

• Own the end-to-end product strategy for the NodeZero platform, with a focus on scalability, reliability, security, extensibility, and enterprise readiness
• Ensure platform investments are tightly aligned with company objectives, revenue goals, and customer outcomes
• Directly own the product roadmap for platform performance, reliability, and operational excellence
• Define SLAs, SLOs, and error budgets; partner with Engineering and SRE to improve availability, latency, and overall system health

Enterprise Experience and Governance

• Oversee the platform capabilities that enable enterprise customers to securely adopt and scale NodeZero, including RBAC, SSO/SCIM, entitlements and licensing, auditability, administrative workflows, and multi-tenancy

Roadmap and Portfolio Management

• Develop and maintain a transparent, outcome-driven roadmap across your portfolio
• Balance short-term reliability with long-term strategic bets

Cross-Functional Alignment and Delivery

• Partner closely with Engineering, SRE, Marketing, Sales, Support, and Customer Success to define requirements, plan releases, and drive execution

Metrics, Insights, and Experimentation

• Define and track success metrics across platform reliability, performance, integration adoption, and enterprise feature utilization

Voice of Customers and Partners

• Engage directly with strategic customers and partners to understand needs, validate designs, and gather structured feedback

What You'll Bring

• 5+ years of Product Management experience in B2B SaaS, with significant time spent on platform, infrastructure, or deeply technical products
• Deep understanding of SaaS architectures, distributed systems, cloud infrastructure, and multi-tenant platforms
• Proven experience owning or materially influencing reliability and performance domains, including SLAs, SLOs, SLIs, error budgets, and incident management practices
• Excellent cross-functional leadership skills; able to partner effectively with Engineering, SRE, Marketing, Sales, Support, and Customer Success, and influence senior stakeholders
• Data-driven decision making, with experience defining product and operational metrics and using insights to guide prioritization and iteration
• Clear, confident communicator who can translate complex technical concepts into simple, actionable narratives for executives, customers, and internal teams
• Comfort operating in Agile environments, managing backlogs, making trade-offs, and shipping iteratively in collaboration with distributed teams

Preferred Education

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• An advanced degree in engineering or business is preferred