Senior Product Manager Payment Disputes

Benefits

• Simple IRA with Matching
• Bonus based on performance
• Medical insurance
• Dental insurance
• Vision insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Responsibilities

• Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio.
• Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria.
• Manage and prioritize the product backlog in partnership with Engineering.
• Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities.
• Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements.
• Define and track product adoption, utilization, retention, and customer satisfaction metrics.
• Lead customer advisory sessions, beta programs, and structured product-feedback initiatives.
• Partner with Product Marketing on positioning, pricing input, messaging, and launch planning.
• Work with Client Experience and Support to address recurring customer issues through product improvements.
• Develop business cases for new products and major enhancements.
• Support strategic sales opportunities, demonstrations, and RFP responses.
• Validate delivered functionality and support acceptance testing and release readiness.

You will deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results. Product adoption, feature utilization, retention, and customer satisfaction will improve, while well-defined requirements help reduce engineering rework and support timely delivery.

Requirements

• Eight or more years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related industry.
• Demonstrated success owning strategic product roadmaps and leading initiatives from concept through launch.
• Strong experience developing business requirements, user stories, and acceptance criteria.
• A solid understanding of Agile methodologies and the software development lifecycle.
• Strong analytical, communication, and stakeholder-management skills.
• The ability to influence both technical and non-technical partners.
• Experience using tools such as Jira, Azure DevOps, or Confluence.
• Experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows is strongly preferred.
• Experience supporting banks, credit unions, community financial institutions, or fintech providers is preferred.
• Experience with workflow automation or product commercialization is a plus.

Pay

Salary range: $119,767–$155,697 annually. Eligible for quarterly bonus.

Schedule

Typical business hours, Monday through Friday. Occasional travel may be required.

Remote work permitted within approved states: Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, and Texas.