Senior Product Manager – Norton 360

About the role

Gen is a global company dedicated to powering Digital Freedom through trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, and more. Our mission is to protect consumers and help them grow, manage, and secure their digital and financial lives.

Responsibilities

• Define and drive the next generation of the Norton 360 experience — from vision and strategy through spec, build, launch, and iteration — across mobile and desktop platforms.
• Navigate ambiguity with structure: take early-stage, high-uncertainty initiatives and create the clarity, frameworks, and momentum the team needs to execute.
• Build and own a prioritized product roadmap that balances user impact, platform coherence, security efficacy, and business outcomes.
• Identify white space in the Norton 360 experience and make compelling, evidence-backed cases for new surface areas and capabilities.
• Define a clear, differentiated product strategy for Norton 360 — one that accounts for competitive dynamics, evolving consumer threat landscapes, and Gen’s broader platform vision.
• Translate long-range strategy into sequenced, executable roadmap bets, making explicit tradeoffs and articulating the 'why now' behind each.
• Partner with research and data science to develop deep user understanding, and use those insights to anchor strategy in real consumer needs rather than assumptions.
• Anticipate where the market is heading and position Norton 360 ahead of the curve — especially in areas like AI-powered security, privacy UX, and cross-device continuity.
• Operate effectively across a highly matrixed environment — aligning engineering, design, marketing, security research, legal, and senior leadership around a shared product direction.
• Navigate competing priorities and organizational tensions with diplomacy, data, and conviction.
• Build trusted relationships with platform partners (Apple, Google, Microsoft) and manage the constraints and opportunities they introduce to the product roadmap.
• Create the conditions for fast alignment by proactively surfacing context, tradeoffs, and crisp recommendations — not just problems.
• Serve as the connective tissue across engineering, design, data, marketing, and security teams — identifying blockers early and driving resolution.
• Manage a complex dependency landscape across multiple platforms (Windows, Mac, iOS, Android) and internal systems.
• Maintain tight alignment across workstreams so nothing slips through the cracks and the team consistently ships with quality and velocity.
• Define clear success metrics for every initiative and use data to guide decisions at every stage — from prioritization to post-launch optimization.
• Synthesize quantitative signals (funnel analytics, retention data, feature adoption, A/B test results) with qualitative insight (user research, support trends) into sharp, defensible product decisions.
• Push back when experiences fall short of the standard Norton 360 subscribers expect.

Requirements

• 6–9 years of product management experience, with meaningful time spent on consumer-facing, multi-platform products.
• Demonstrated track record of building products from 0 to 1 — taking ideas through the full arc from ambiguous concept to shipped, scaled product.
• Proven ability to define product strategy in a complex, multi-stakeholder environment — not just execute on someone else’s roadmap.
• Strong experience managing stakeholder relationships across organizational levels, including senior leadership and external partners.
• Exceptional written and verbal communication skills — able to write clearly for both technical and non-technical audiences and present confidently to executives.
• High ownership mentality: you follow up, close loops, and don’t wait to be asked.

Qualifications

• Experience in cybersecurity, identity protection, privacy, or adjacent consumer safety categories.
• Familiarity with cross-platform consumer software products (Windows, macOS, iOS, Android) and the constraints that come with them.
• Experience working in a startup-like environment within a larger organization — navigating ambiguity while leveraging enterprise resources.
• Background working with design teams on consumer UX, with a demonstrable eye for what "good" looks like at scale.
• Comfort with data tools such as Amplitude, Mixpanel, Looker, or similar for self-serve analysis.

Skills

• Builder at heart — energized by blank-page problems and the challenge of making something meaningful from ambiguity.
• Strategically minded but operationally sharp — equally comfortable in a vision doc and a sprint planning session.
• Stakeholder whisperer — you read rooms, build trust quickly, and know how to align people without losing yourself in the politics.
• Analytically rigorous but user-obsessed — you use data to validate instincts, not replace them.
• Direct communicator who writes and speaks with precision, confidence, and appropriate brevity.
• Low ego, high drive — comfortable doing whatever it takes to move the product forward.
• High standards for craft, especially in UX, product quality, and written communication.

Benefits

What’s Next… After you submit your application, you can expect the following steps in the recruitment process: TA Call Hiring Manager (Virtual) Senior Leadership (Virtual) Senior Leadership (Virtual) Final Interview - Hiring Manager (Virtual or face-to-face)

The annual base salary for this position is expected to be between $180,000 and $220,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.