Senior Product Manager, Merchant Lifecycle
About the role
We’re looking for a Senior Product Manager – Merchant Lifecycle to join our product team and help shape the future of global commerce. This role involves owning critical customer experiences that help merchants successfully onboard and manage their sales from acceptance to payout.
Responsibilities
- Define product strategy and roadmap for the customer lifecycle experience.
- Improve onboarding, activation, engagement, and retention outcomes.
- Identify friction points and streamline customer workflows.
- Establish success metrics and monitor lifecycle performance.
- Conduct customer research and analyze behavioral data to inform product decisions.
- Collaborate with engineering, design, operations, and business stakeholders.
- Prioritize opportunities that improve customer satisfaction and long-term value.
- Develop business cases and strategic recommendations for lifecycle investments.
- Drive continuous product improvement through experimentation and measurement.
Requirements
- Bachelor's degree required
- 7+ years of Product Management experience
- Experience improving customer engagement and lifecycle outcomes
- Strong strategic thinking and execution skills
- Experience managing customer-facing digital products
- Strong understanding of customer journey mapping and lifecycle management
- Demonstrated success improving customer adoption, engagement, or retention
- Strong communication and cross-functional leadership skills
- Proven analytical and problem-solving abilities
Qualifications
- Experience in financial services, commerce, banking, fintech, or payments
- Experience with all parts of a merchant payment lifecycle such as acceptance, refunds, disputes, payouts
- Experience in regulated industries
- Experience with onboarding, risk management, or operational workflow products
- Experience building zero-to-one products
Skills
- Strategic thinking and execution
- Customer journey mapping and lifecycle management
- Customer engagement and retention
- Product development and management
- Collaboration and stakeholder management
- Research and analysis
- Problem-solving and decision-making
- Financial services and commerce knowledge
- Merchant payment lifecycle expertise
Benefits
Worldpay offers competitive compensation, including a good faith estimated annual salary range upon hire of $157,800.00-$238,275.00. This range reflects the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Changes in work location may impact the final offered salary.
This position is eligible for bonus. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.
We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.
In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.