Senior Product Manager, Merchant Onboarding

About The Role

We're looking for a Senior Product Manager to own how merchants get onboarded, configured, and live on Tabs — and the internal tools that make it happen. Every merchant’s path to value runs through this domain. You'll own the products that take a company from signed deal to fully operational: onboarding workflows, platform configuration, and migrations off legacy billing systems. You'll also own the internal tooling that powers our Solutions, Implementation, Customer Success, and Support teams — the people working alongside merchants every day.

How We Work

We work hard. Short sprints, weekly ship goals, and rapid feedback cycles. Built around intra-month product releases.

We work smart. Get in front of the customer, use both data and customer feedback to drive decisions, while keeping the bigger picture in the back of our minds.

We work together. In-office culture with people that you want to work with. Lots of whiteboard space. Expense coffee, lunch and dinner when in the office.

What You’ll Work On

• Own the strategy, roadmap, and delivery for merchant onboarding, configuration, and migration — the full journey from signed deal to live on Tabs
• Build for internal users as true customers: partner with Solutions, Implementation, Customer Success, and Support to understand their workflows and ship tools that multiply their effectiveness
• Drive the shift from hands-on to self-serve: identify which workflows can move from internal teams to merchants themselves, and build the configuration surfaces to make that safe and intuitive
• Own migrations from legacy billing systems — design repeatable, scalable paths for merchants moving onto Tabs with years of historical data
• Shape the internal tooling layer as Tabs scales: bulk operations, environment management, and the leverage points that keep operational effort flat while merchant count grows
• Define success metrics around time-to-value, onboarding effort, and self-service adoption, and iterate based on outcomes and feedback from internal teams and merchants
• Bring clarity and structure to ambiguous, operationally complex problem spaces

About You

• 5+ years of product management experience, ideally in B2B SaaS, fintech, or platform/internal tools roles
• Experience owning onboarding, activation, configuration, or internal tooling — products measured by time-to-value and operational leverage
• You treat internal teams as first-class users: you've built for ops, support, or implementation teams before, or have strong instincts for it
• Comfortable in the messy middle of operations and product — you can sit with an implementation team for a day, find the bottleneck, and turn it into a roadmap
• Exceptional cross-functional operator — you can align and influence technical and non-technical stakeholders across a product with deep upstream and downstream dependencies
• Thrives in fast-moving, high-growth environments where priorities evolve quickly

Perks And Benefits (Full-time Employees)

• Competitive compensation and equity
• Unlimited PTO
• Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
• Lunch provided via Sharebite, plus dinner for any later in office days
• Parental leave up to 12 weeks
• Tax free commuter and parking benefits
• Voluntary insurances (Life, Hospital, Critical Illness, Accident)
• Employee Assistance Program (Rightway)
• Free One Medical Membership
• 401k

Career Opportunities

• Senior Product Manager

Equal Opportunity Employer

We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.

Compensation Range

$180K - $220K