Senior Product Manager, Internal Tools

Responsibilities

• Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration
• Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem
• Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions
• Support chatbot and AI initiatives by collaborating with product, design, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences
• Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs
• Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users
• Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy
• Work with third-party partners as needed to enhance or extend internal tools and operational capabilities
• Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams
• Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences
• Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

Qualifications

• 5+ years of experience as a Senior Product Manager, preferably in an agile, B2C digital product organization
• 5+ years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality
• Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred
• Familiarity with Salesforce-based tools or CRM / CMS platforms preferred
• Experience leading AI-, automation-, or chatbot-related product initiatives preferred, with the ability to define product strategy, prioritize opportunities, and deliver scalable solutions
• Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements
• Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs
• Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams
• Experience in the online gaming, betting, or casino industry is a plus, but not required

Pay

Salary Range: $147,000 - $193,000 USD