Senior Product Manager - Instant Payments
About the Role
CSI is seeking a strategic and innovative Senior Product Manager - Instant Payments to lead the vision, strategy, and execution of products supporting the rapidly evolving real-time payments ecosystem. This role will focus on CSI's Instant Payments portfolio, including FedNow® Service and RTP® network solutions, helping financial institutions deliver immediate funds availability, improved cash flow management, and modern payment experiences. As a key member of our Product Management organization, you will define product strategy, shape product roadmaps, conduct market research, and collaborate with cross-functional teams to bring innovative payment solutions to market. You will serve as a subject matter expert in instant payments and help drive CSI's leadership position in the financial services industry.
What You'll Do
- Define and execute product strategy for CSI's Instant Payments portfolio.
- Conduct market research, competitive analysis, customer discovery, and validation activities to identify market opportunities and customer needs.
- Develop and maintain product roadmaps that align with business objectives and market demands.
- Partner with Architecture, Engineering, Technical Product Owners, and Product Leaders to translate strategy into actionable product initiatives.
- Create business cases, evaluate product opportunities, and prioritize investments based on customer value and business impact.
- Lead the product lifecycle from concept through delivery, launch, adoption, and ongoing optimization.
- Analyze market trends, pricing strategies, ROI metrics, and business outcomes to support growth objectives.
- Collaborate with Product Marketing to develop positioning, messaging, and sales enablement materials.
- Support strategic customer, partner, and industry engagements through product demonstrations, presentations, and thought leadership activities.
- Partner with Sales teams to identify opportunities for growth and position CSI's instant payments solutions in the market.
- Mentor Product Managers and Product Analysts, helping to elevate product management practices across the organization.
- Represent CSI at industry conferences, customer events, and webinars as an expert in faster payments and payments innovation.
Required Experience
- 6+ years of product management experience focused on: Instant Payments, Real-Time Payments (RTP), Faster Payments, or Digital Payments.
- Experience supporting or implementing: FedNow Service or RTP Network.
- Demonstrated ownership of product strategy, roadmap development, and product lifecycle management.
- Experience collaborating closely with technology, architecture, and engineering teams to deliver complex financial technology solutions.
- Strong analytical and strategic thinking skills with experience conducting market research and developing business cases.
Instant Payments Expertise
Deep understanding of:
- FedNow Service capabilities and operational requirements
- RTP Network functionality and network rules
- Real-time payment processing environments
- 24/7/365 transaction operations
- Payment limits, settlement processes, and operational considerations
ISO 20022 Knowledge
Experience working with ISO 20022 messaging standards including:
- pain.001 Payment Initiation
- pacs.008 Financial Institution Credit Transfer
- pacs.002 Payment Status Report
- pain.013 Request for Payment
- pain.014 Request for Payment Response
Industry Knowledge
- Understanding of real-time settlement processes, liquidity management, fraud prevention strategies in irrevocable payment environments, and operational resilience and risk management.
- Experience within financial services, banking, fintech, or payments technology.
Preferred Qualifications
- 10+ years of overall professional experience.
- Community bank and/or credit union industry experience.
- Pragmatic Institute Certification (Level II or higher).
- Experience with Aha! or similar product management platforms.
- Knowledge of applicable regulations including Regulation E and UCC Article 4A.
- Experience presenting to customers, executives, and industry audiences.