Senior Product Manager - Installer

About the role

SPAN is seeking a Senior Product Manager for SPAN's Installer App. This role involves working at the intersection of installer workflow, hardware commissioning, BLE/Wi-Fi connectivity, device and cloud-side data structures, and APIs. The goal is to define a vision and execute a prioritized product roadmap that improves crew efficiency, reduces truck rolls, and increases first-time-right rates.

Responsibilities

• Immerse yourself in the daily life of SPAN installers through ride-alongs, job-site shadowing, certification classes, and support call reviews.
• Take ownership of the strategy, roadmap, and execution of the Installer App, aligning with other product teams, field operations, and broader business goals.
• Dive deep into SPAN hardware and integrations, building scalable workflows that handle edge cases such as partial backup, retrofit installs, mixed-vendor DERs, and intermittent connectivity.
• Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, balancing production delivery with new feature discovery.
• Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer Net Promoter Score (NPS).
• Maintain proficiency in 80% of our tech stack, including native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, and commissioning protocols, and show eagerness to learn the remaining 20%.
• Foster an environment that supports complex, non-linear thinking to create innovative field tools, drawing inspiration from fields outside energy trades such as logistics, field service, aviation maintenance, and surgical workflows.

Required Qualifications

• 5+ years of hardware, software, and app product experience with customer-facing energy products.
• 3+ years of experience in the residential energy domain (home solar, storage systems, EV charging).
• Successful track record of shipping 0-to-1 digital products/features with high Customer Satisfaction (CSAT).
• Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping.
• Strong working knowledge of firmware, cloud-based infrastructure, and APIs.
• Experience owning/driving business model development for 0 to 1 products, including opportunity sizing, competitor analysis, feature prioritization, and Go-to-Market (GTM).
• Hands-on experience with product analytics tools, feature flagging services, and in-app messaging systems.

Bonus Qualifications

• Experience product managing a mobile app.
• Experience product managing a complex, multi-year and multi-product roadmap.
• Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants).
• Experience at product-led companies.
• Experience at early-growth stage companies.

Benefits

• Competitive compensation + equity grants at a well-funded, venture-backed company.
• Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility.
• Comfortable, sunny office space located near BART and Caltrain public transit.
• Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns.
• Flexible hours, one holiday per month, and flexible time off.