Senior Product Manager - Enterprise Shared Services (ESS)

Overview

Toyota Financial Services' Enterprise Platform Technology department is looking for a passionate and highly motivated Senior Product Manager to lead our Enterprise Shared Services (ESS) team. ESS builds and operates the reusable platforms and services that power TFS's core business operations — from document management and intelligent processing to enterprise digital identity, tokenization, customer communications, and application building blocks. We eliminate fragmentation by delivering cloud-native, AI-enabled shared services that serve every TFS domain — Originations, Servicing, Banking, VPP, and beyond — so teams build faster, operate securely, and scale without reinventing the wheel.

What You'll Be Doing

• Own the product strategy, roadmap, and prioritized backlog for the ESS portfolio
• Define product vision, service scope, target consumers, success measures, and lifecycle expectations for each shared service — balancing enterprise-wide reuse with domain-specific needs
• Evaluate application team needs across Originations, Servicing, Banking, VPP, and other TFS domains, and translate them into product priorities, technical requirements, and adoption strategies
• Partner with engineering and architecture to define reusable platform capabilities — including API design, identity and access patterns, data tokenization schemes, profile data models, and communication channel integrations
• Serve as Product Owner for the delivery team: lead backlog refinement, sprint planning, demos/reviews, retrospectives, release planning, and related Agile ceremonies

What You Bring

• Extensive experience in product management, technology implementations, or technical leadership, with a proven track record of delivering enterprise platform or shared-service products
• Direct experience with one or more of: data tokenization / encryption-at-field-level, digital identity and access management (CIAM/IAM), customer profile / master data platforms, or enterprise communication orchestration (email, SMS, push, print)
• Deep knowledge of cloud-native application patterns — microservices, API gateways, event-driven architectures, secure software delivery, and infrastructure-as-code — with hands-on familiarity in AWS or equivalent cloud platforms
• Demonstrated ability to define and drive adoption of reusable service catalogs, internal developer platforms, or application building-block frameworks across multiple consuming teams
• Strong understanding of NFR (non-functional requirements) disciplines: security, reliability, scalability, observability, and regulatory compliance — and how to translate them into product requirements and platform guardrails
• Familiarity with the software delivery lifecycle, emerging technologies such as Generative AI and LLMs, and how to evaluate build-vs-buy-vs-adopt decisions for platform capabilities
• Excellent analytical skills with the ability to leverage data, adoption metrics, and consumer feedback to drive prioritization
• Exceptional communication and stakeholder management skills — able to articulate technical concepts to business leaders and business context to engineers

Added Bonus If You Have

• Experience building or managing PII tokenization / de-identification services in a regulated financial services or automotive finance environment
• Hands-on familiarity with identity platforms (e.g., Okta, ForgeRock, AWS Cognito, Ping) and identity standards (OAuth 2.0, OIDC, SAML, SCIM, FIDO2)
• Experience with customer data platforms (CDP) or unified profile systems spanning multiple customer types (customers, visitors, dealers, partners)
• Background in omni-channel communication platforms (e.g., Twilio, AWS Pinpoint, Salesforce Marketing Cloud) including template management, preference/consent management, and delivery orchestration
• Product Owner or product management certification (CSPO, SAFe POPM, Pragmatic Institute, etc.)

What We'll Bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)