Senior Product Manager, Enterprise Service Solutions

About the role

The Senior Product Manager for Enterprise Service Solutions at PartsSource will lead the strategy and implementation of service solutions within the PartsSource platform. This role involves turning a fragmented service landscape into a modular, evidence-based, and increasingly AI-enabled platform experience that reduces downtime, improves service quality, simplifies vendor interactions, and delivers financial predictability.

Responsibilities

• Own and expand enterprise capabilities and products within the service solutions portfolio on the PartsSource platform.
• Work across both healthcare providers and service leaders to unify contracted, depot, and on-demand service into a single, intelligent workflow.
• Identify where AI creates genuine value in the service workflow and shape human-in-the-loop experiences with trust, explainability, and oversight.
• Turn service data into customer-facing and commercial insight; define and deliver analytics, benchmarks, and visualizations that help customers and vendors act.
• Treat the vendor side as a first-class product surface and design for a high-performing, digitally enabled supplier network.
• Partner with product marketing, sales, and customer success on positioning, packaging, pricing inputs, launch readiness, and enablement.
• Operate competently in technical and data domains without being the SME and engage credibly on integrations, data models, and platform dependencies.

Requirements

5–7 years of product management experience, focused on technology-enabled service solutions and/or B2B SaaS platforms. BA/BS in business, marketing, or a technical field. Comfort operating across technical and data topics. Strong customer-facing and commercial analytics skills. Demonstrated use of continuous discovery and evidence-based decision-making. Proven ability to design and execute product strategy that aligns to customer needs and drives service program ROI. Experience carrying products to market in partnership with marketing, sales, and customer success. Experience leading cross-functional teams; an eye for good design and a strong working partnership with UX/design. Excellent interpersonal, written, and verbal presentation skills; self-driven with a proactive mindset and willingness to own complex challenges end-to-end.

Qualifications

Healthcare technology, supply chain, or related fields; familiarity with healthcare technology management (HTM), service contracts, and/or enterprise asset management. Healthcare or tech product management experience. Experience shipping AI- or ML-enabled product features. Experience productizing a marketplace, vendor, or service-provider network. Experience building customer-facing analytics or data-visualization products. Experience with a Product Operating Model and/or the Shape Up methodology. Design and/or UI/UX experience or a strong working partnership with design teams. Pragmatic Institute Certified Product Manager or similar product management certification.

Skills

Strong customer-facing and commercial analytics skills. Ability to define metrics, work fluently with data, and turn it into clear visualizations and narratives that drive customer, vendor, and business decisions. Demonstrated use of continuous discovery and evidence-based decision-making across both customers and partners/vendors in B2B environments. Proven ability to design and execute product strategy that aligns to customer needs and drives service program ROI. Experience carrying products to market in partnership with marketing, sales, and customer success. Experience leading cross-functional teams; an eye for good design and a strong working partnership with UX/design. Excellent interpersonal, written, and verbal presentation skills; self-driven with a proactive mindset and willingness to own complex challenges end-to-end. Strongly Preferred Background in healthcare technology, supply chain, or related fields; familiarity with healthcare technology management (HTM), service contracts, and/or enterprise asset management. Healthcare or tech product management experience. Experience shipping AI- or ML-enabled product features. Experience productizing a marketplace, vendor, or service-provider network. Experience building customer-facing analytics or data-visualization products. Experience with a Product Operating Model and/or the Shape Up methodology. Design and/or UI/UX experience or a strong working partnership with design teams. Pragmatic Institute Certified Product Manager or similar product management certification.

Benefits & Perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!). Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together.

Pay

N/A

Schedule

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