Senior Product Manager - Downstream Software
About the role
The role of a Downstream Product Manager at Intuitive involves driving the development, launch, and sustaining of cutting-edge robotic software products. This position requires expertise in product management methodology, project management methodology, software development, product launches, and sustaining engineering within healthcare/medical devices.
Responsibilities
NextGen Product Launch and Sustaining: Lead product launch and sustaining efforts across cross-functional technical and commercial stakeholders for next generation software and hardware-based surgical robotics capabilities.
Propose product feature updates and next-generation capabilities aligned with customer needs and company's long-term targets.
Ensure execution of a smooth product rollout process, including product launch, inclusive of: Product Pricing, Product introduction timing, product phase in/phase out, Training Plan.
Communicate, coordinate, and track project status at various levels of detail, ranging from big picture vision through engineering technical specifications.
Serve as the single point of contact and liaison to develop, communicate, escalate, and resolve key launch requirements, customer needs, and go-to-market execution plans.
Downstream Product Management: Understand external customers' (clinicians/KOLs, reprocessing teams, hospitals and payors) and internal customers' (Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.
Lead Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs.
Proactively identify product/field risks and lead resolution by developing solutions and execution plans.
Measure product success by monitoring product adoption and measuring customer satisfaction.
Work with cross-functional teams to resolve product issues and critical customer issues.
Manage downstream partnership efforts with development partners, coordinate key technical workstreams for on-going roadmap development.
Business Analysis And Competitive Landscape: Define appropriate product launch and performance metrics to drive decisions on overall product lifecycle, supplier volume renegotiations, and pricing decisions.
Identify opportunities for product improvements by analyzing product return data and complaints information.
Serve as conduit between field and product management team by providing real-time insights from the customer and field-based teams.
Understand competitive, emerging, and complimentary technology, its impact on Intuitive’s Endoluminal product lines, and go-to-market strategy.
Conduct qualitative and quantitative market research to inform go-to-market strategy, pricing, and product positioning.
Qualifications
Self-directed, nimble, and adaptable with ability to proactively seek advice and feedback when needed.
Demonstrated interest in healthcare, hospital operations, and finance.
Excellent communication and presentation skills, including experience presenting to senior management and customers.
Strong relationship builder with proven ability to work across multiple disparate parts of an organization to deliver results.
Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product delivery and success.
Quantitative mindset, proven ability to investigate open-ended problems and work cross-functionally to implement initiatives.
Strong knowledge of the MS Office product suite.
Moderate experience or knowledge with Zoom Whiteboard, Tableau, Agile, and Polarion.
Ability to work in surgical labs and hospital patient care areas is required.
Ability to travel up to 30%.