Senior Product Manager, Core Fraud Services
Product Delivery & Execution
You will own Model Factory as a product, ensuring operational excellence while designing and improving systems that enable seamless customer adoption of the latest fraud intelligence.
Continuously enhance model performance and manage the end-to-end model lifecycle, defining how AI and human oversight work together to deliver scalable, high-quality outcomes.
Manage and scale cross-fraud services like name matching and address validation, guaranteeing global consistency, high availability, and low-latency performance.
Lead the technical enablement for Score add-ons such as Graph Intelligence and Signals, architecting these core components for maximum reuse across Socure’s platform.
Develop clear product requirements, acceptance criteria, and success metrics to support precise engineering execution.
Partner with Engineering and Data Science to ensure timely delivery and high quality of graph and signal-based features.
Integration & Value Realization
Identify and execute opportunities to natively integrate graph insights into existing fraud and risk products, increasing detection rates and reducing false positives.
Collaborate with dependent teams to ensure seamless data flows, strong operational performance, and measurable customer value from graph-based systems.
Define and monitor KPIs for signal precision, system latency, and contributions to model accuracy.
Customer-Centric Problem Solving
Conduct ongoing customer discovery and feedback loops to validate hypotheses and inform product direction.
Work with Customer Success and Sales Engineering to understand workflows and optimize usability.
Distill technical insights into actionable product value propositions for internal and external stakeholders.
Collaboration & Cross-Functional Alignment
Collaborate closely with Data Science, Engineering, and allied product teams to ensure consistent, platform-wide integration of graph and signal intelligence.
Work with Product Marketing, Product Operations, and Account teams to produce documentation, release notes, and enablement materials that showcase product value.
Support quarterly planning and transparent communication on tradeoffs, outcomes, and progress.