Senior Product Manager, Conversational AI (IVR & Chat)

About the role

The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat
• Resolve customer issues efficiently and effectively
• Follow up with customers to ensure their needs are met
• Identify and escalate complex issues to supervisors
• Contribute to improving customer service processes

Requirements

• Bachelor's degree in Business Administration, Communications, or related field
• 2+ years of experience in customer service or a related field
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems is a plus

Skills

• Customer service orientation
• Technical troubleshooting skills
• Adaptability and flexibility

Benefits

Competitive compensation package including health insurance, retirement plans, and paid time off.

Pay

$15 - $20 per hour based on experience.

Schedule

Full-time position with flexible hours to accommodate customer needs.