Senior Product Manager (Contact Center Strategy)

About the role

This is a remote Senior Product Manager position focused on developing and implementing contact center strategies. The ideal candidate will have experience in product management, strong analytical skills, and a passion for improving customer experiences.

Responsibilities

• Develop and execute strategic plans for enhancing customer service through advanced technology solutions.
• Collaborate with cross-functional teams including engineering, design, and sales to ensure alignment on product goals and objectives.
• Conduct market research to identify trends and opportunities that can drive product innovation.
• Manage the product lifecycle from concept to launch, ensuring successful product releases and continuous improvement.
• Lead the development of user stories, acceptance criteria, and other documentation necessary for product development.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field.
• Minimum 5 years of experience in product management, preferably in a customer-facing environment.
• Proven track record of successfully launching products and driving business growth.
• Strong understanding of customer needs and the ability to translate these into actionable product requirements.
• Experience with agile methodologies and tools such as JIRA, Confluence, and GitHub.
• Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.

Qualifications

• Ability to analyze data and derive insights to inform product decisions.
• Experience with CRM systems and analytics tools.
• Knowledge of cloud-based technologies and platforms.
• Passion for customer-centric product development.

Skills

• Strong leadership and project management skills.
• Excellent problem-solving abilities.
• Ability to manage multiple projects simultaneously.
• Strong written and verbal communication skills.

Benefits

• Competitive compensation package.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance benefits.

Pay

The salary range for this position is $120,000 - $150,000 annually, depending on experience and qualifications.

Schedule

The role is full-time and requires 40 hours per week.