Sr. Product Manager (Contact Center Platforms -US)

Job Description

The Senior Product Manager oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives. The role is responsible for building the value proposition the business wants to deliver and mapping the investments required to get there. This role is also responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio.

Growth Opportunities and Skill Development

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Education & Experience

• Undergraduate degree or product certificate and/or 10+ years relevant experience
• Previous Product experience required
• Experience in leading strategy strongly recommended
• Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
• Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
• Ability to establish goals and objectives that support the strategic plan
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives

Preferred Qualifications

• 5+ yrs of experience in managing a prioritized backlog of feature / investment requests preferred
• Contact Center product distribution, strategy, and/or product management experience, such as: (preferred)
• Application product ownership within financial services distribution channels, e.g. digital, branch/store, and/or contact center channels
• Scaled agile delivery product delivery
• Platform innovation planning, process and application improvement
• 5+ years of experience in leading initiatives which create change and advance a business forward preferred
• Ability to collaborate across a diverse set of internal customers, technology providers, governance and control partners, and product group teammates preferred

Physical Requirements

• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous