Senior Product Manager, Clinical Experience

About the role

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. We are transparent about our capabilities, treatments, and coverage, champion innovation, and leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can focus on improving patient outcomes. Clinicians work to affect the system as a whole, elevating standards of care so their efforts reverberate far beyond private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services combine personalized client engagement with advanced technology to enhance, not replace, human connection. We provide whole-person care so nobody falls through the cracks. This role exists to build clinical workflows that are fast, intuitive, and designed around the clinician's day, enabling every session to be their best work. You will be our first dedicated clinical PM, owning the full clinical product surface: our EHR (NextGen), external platform integrations, self-built clinical tooling, and the interface with clinical operations. You will consolidate fragmented roadmaps, establish a product-led practice, and build toward a clinical platform that connects every clinician to the tools they need.

Responsibilities

• Design a vision for world-class clinical experience—thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if unconstrained by existing systems.
• Own the clinical systems roadmap: work closely with clinical, operations, and care teams to define priorities and success metrics.
• Establish product governance—act as the buffer between clinical stakeholders and engineering, ensuring priorities are set by measured impact.
• Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back.
• Measure benefit in terms that matter: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved.
• Work across the full spectrum of clinical delivery—from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists.
• Own the integration layer between our clinical tools—Blueprint, NextGen, and any custom-built surfaces—ensuring they work together as a coherent system rather than disconnected point solutions.
• Build clinical safety into the practice from the start—understand where tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity.

Requirements

• 7+ years of product management experience, with meaningful time in healthcare or clinical tools.
• Preferred hands-on EHR experience—you know how they work, where they are configurable, and where they need a build-around. (NextGen, Epic, AdvancedMD, or Athena)
• Familiarity with healthcare systems integration (HL7, FHIR, API-based) and the judgment to know what belongs natively in an EHR vs. an external layer.
• A track record of building product practice from scratch—creating structure, earning trust, and delivering measurable improvement.
• AI literacy applied practically: ability to evaluate tools, assess clinical risk and integration complexity, and make informed decisions.
• Ability to quantify benefits concretely to measure outcomes: saved time, recovered hours, improved throughput.
• Direct clinical or clinical operations background preferred.
• Experience in behavioral health is a plus.

Why This Role

This is a high-impact, high-visibility role at a company early in building a proper clinical product function, meaning you will shape it rather than inherit it. You will have genuine authority over the clinical roadmap, a direct line to the Head of Product, and the opportunity to build something the clinical team has not had before: a platform they actually want to use.

Benefits

• W2 role with competitive compensation.
• Medical, Dental, and Vision coverage starting the first of the month after employment.
• Paid Vacation, Sick, and Holiday time.
• Employee Assistance Program (EAP) providing confidential counseling services, resources, and support.
• 401(k) plan with company contribution.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.