Senior Product Manager, Client Digital Experience

About the role

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution with over 130 years of financial experience and over 22,000 partners serving the world’s most sophisticated clients. The Senior Product Manager, Digital Client Experience is a senior individual contributor role responsible for shaping the end-to-end digital journey within Asset Servicing.

Key Responsibilities

• Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey.
• Champion a client-centric digital approach to engagement, advice, and growth.
• Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures.
• Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms.
• Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels.
• Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs.
• Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, tradeoffs, and success measures clear.
• Drive increased utilization, effectiveness, and adoption of our digital platforms.

Experience and Knowledge

• Formal education or demonstrated experience in product management, product strategy, or a related field.
• 10+ years of relevant experience in digital product management or product strategy.
• Expertise in journey mapping, prioritization, stakeholder management, and collaboration with cross-functional teams, including engineers, UX designers, and executive leadership.
• Proven track record of managing and scaling systems or comparable digital products within complex organizations, achieving measurable objectives and delivering return on investment.
• Strong stakeholder engagement and communication skills, with the ability to understand and translate needs into effective solutions.
• Commitment to continuous learning, professional development, and staying up to date on industry trends.
• Track record of navigating ambiguity, surfacing tradeoffs, and guiding teams toward practical, evidence-based solutions.

Qualifications

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Pay and Benefits

The salary range for this position is $164,600 - 288,000 USD. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.