Senior Product Manager, Care Delivery

About the role

The Care Delivery team owns the provider-facing experience from a client's first booking through their second completed session. Our job is to make sure both clients and providers come to that first session prepared, that clients understand the value of therapy by the end of it, and that booking the 2nd session is seamless.

What you'll do

• Develop the multi-quarter roadmap that makes high quality of care the default experience on Grow, and then build the feedback mechanisms that keep providers improving over time.
• Analyze data and conduct UXR to understand what separates high-retaining providers from low-retaining ones, and what causes clients to drop out of care.
• Drive the analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates).
• Set the foundation for lifecycle education that helps providers improve over time.

What you bring

• 5+ years of product management experience
• A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams
• Deep empathy for users, with good intuition on what drives human behavior and how to design around it
• Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity

Bonus

• Experience with two-sided marketplaces, where you have to balance provider and client incentives simultaneously
• Genuine interest in behavioral science, psychology, or health coaching — anything that gives you insight into what actually changes behavior/outcomes
• Experience with early-stage or ambiguous problem spaces where you had to build the roadmap from scratch rather than inherit one