Senior Product Manager - Automation Operations Product Owner

Wells Fargo is seeking a Senior Product Manager in the Chief Administrative Office (CAO) Operations Excellence team. This role is part of the Operations Excellence Maintenance & Enhancements (M&E) Team, focused on supporting, sustaining, monitoring, and optimizing the automation portfolio in production. The team provides centralized ownership of maintenance, enhancements, production support, demand intake, operational governance, monitoring, and reporting across all Operations Excellence automations.

Our Mission

The M&E Team ensures automation solutions remain stable, compliant, efficient, and continue delivering value long after implementation. By centralizing operational ownership, the team improves reliability, accelerates enhancements, strengthens governance, and maximizes the business value of automation investments.

Responsibilities

• Lead or participate in product management initiatives and deliverables for product lines or services.
• Contribute to product analysis across applicable markets, conduct market research, and perform results-oriented analysis.
• Review and analyze marketing programs for new products or enhancements, including market segments, product positioning, bundling, pricing, and profitability.
• Resolve moderately complex issues and lead teams to meet project goals, objectives, and deliverables.
• Ensure programs adhere to compliance, privacy regulations, and policies.
• Collaborate and consult with managers, analysts, and project teams to achieve goals.
• Lead projects, teams, or serve as a mentor.
• Foster a strong agile discipline that inspires teams to continuously improve delivery through key agility metrics.
• Build frameworks for complex decision-making to enable effective debate and accelerate solutions.

Portfolio Operations Leadership

• Own RTB (Run-the-Business) intake, prioritization, and backlog management.
• Manage maintenance, enhancement, production support, and operational work demand.
• Facilitate governance and prioritization forums with business stakeholders.
• Partner with LOB sponsors and technology teams to align operational priorities.

Production Support Management

• Coordinate incident, problem, and service management activities.
• Manage ServiceNow queues, SLA performance, and escalation processes.
• Lead root cause analysis efforts and corrective action planning.
• Ensure operational risks are documented and mitigated.

Product Ownership

• Maintain automation inventory and operational roadmap.
• Prioritize enhancements based on risk, value, and business impact.
• Coordinate release schedules and change management activities.
• Drive adoption of operational standards and controls.

Requirements

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through work experience, training, military experience, or education.

Qualifications

• Product Management, Operations, Process Excellence, or Technology background.
• Experience managing application production support and operational backlogs.
• Strong stakeholder management and executive communication skills.
• Experience with Agile, Jira, ServiceNow, and operational governance.
• Knowledge of automation solutions (Power Apps, Power Automate, Alteryx, UiPath preferred).
• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, actionable insights.
• Demonstrated track record of effective influencing and collaboration at all levels.
• Exceptional problem-solving abilities.
• Ability to translate complex business and operational concepts for clear understanding and decision-making.
• Excellent written and oral communication skills.

Pay

$87,000.00 - $140,000.00 base pay range. Pay may vary depending on factors including demonstrated performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement