Senior Product Manager, Automation
About the role
The Senior Product Manager supports the development of high-value automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. You will partner with teams to analyze workflows, uncover inefficiencies, and design human-centered, AI-enabled solutions that improve efficiency and experience.
Responsibilities
- Partner with teams to analyze workflows, uncover inefficiencies, and design human-centered, AI-enabled solutions that improve efficiency and experience.
- Use data analysis and process mapping to define opportunity areas and leading indicators to measure success.
- Contribute to scalable automation efforts and responsible AI adoption within a regulated healthcare environment.
- Work with CenterWell segment teams to identify and assess opportunities for automation that can improve operational efficiency and user experience.
- Apply process mapping, journey mapping, and data analysis to highlight friction points and support the sizing and prioritization of opportunities.
- Contribute to the development and validation of automation use cases, partnering with product, engineering, clinical, compliance, and operational partners.
- Help define leading indicators, monitor performance trends, and help refine solutions based on data and feedback.
- Collaborate and apply human-centered design to ensure solutions meet user needs.
Requirements
- Experience: 3–5+ years of experience strategy, service design, process improvement, analytics, or automation-related roles.
- Process & Analytical Skills: Experience with process mapping (e.g., journey maps, swimlanes) and using data to identify inefficiencies and support opportunity development.
- Automation & AI Exposure: Knowledge of automation technologies (e.g., RPA, workflow tools) and familiarity with AI/ML or generative AI concepts.
- Healthcare Familiarity: Basic understanding of healthcare workflows, operations, or regulated environments (Home Health, Primary Care, Pharmacy preferred).
- Collaboration: Experience working with product, engineering, operations, or business teams.
- Human-Centered Mindset: Ability to translate user needs and feedback into applicable insights and solution ideas.
- Communication Skills: Experience communicating complex technical concepts to a variety of audiences.
Qualifications
- Experience: 3–5+ years of experience strategy, service design, process improvement, analytics, or automation-related roles.
- Process & Analytical Skills: Experience with process mapping (e.g., journey maps, swimlanes) and using data to identify inefficiencies and support opportunity development.
- Automation & AI Exposure: Knowledge of automation technologies (e.g., RPA, workflow tools) and familiarity with AI/ML or generative AI concepts.
- Healthcare Familiarity: Basic understanding of healthcare workflows, operations, or regulated environments (Home Health, Primary Care, Pharmacy preferred).
- Collaboration: Experience working with product, engineering, operations, or business teams.
- Human-Centered Mindset: Ability to translate user needs and feedback into applicable insights and solution ideas.
- Communication Skills: Experience communicating complex technical concepts to a variety of audiences.
Skills
- Experience with process mapping (e.g., journey maps, swimlanes).
- Knowledge of automation technologies (e.g., RPA, workflow tools).
- Familiarity with AI/ML or generative AI concepts.
- Basic understanding of healthcare workflows, operations, or regulated environments (Home Health, Primary Care, Pharmacy preferred).
- Ability to communicate complex technical concepts to a variety of audiences.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
- Short-term and long-term disability.
- Life insurance.
- Many other opportunities.
Pay
$104,000 - $143,000 per year
Schedule
Remote position with approximately 15% travel to Humana's offices for training or meetings as needed.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.