Senior Product Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

What You’ll Do

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends.
• Become and expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users.
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help customers do their jobs better and faster.
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process.
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability.
• Measure Business Impact: Build products with business outcomes in mind then measure if those outcomes showed up.
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps.
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively.

Experience and Professional Qualifications

• Product Management Experience: 5+ years in product management, preferably in enterprise-level software-as-a-service.
• Generative AI or ML Experience: 2+ years of experience working with and delivering GAI or ML solutions to market.
• Product Analytics Experience: Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred.
• Proven Leadership: A pragmatic leader with a growth mindset, capable of driving both strategy and fast-paced execution.
• Business Case Development: Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.
• Customer Focus: Passion for constant optimization and improvement, with a steady focus on customer experience.
• Cross-Functional Influence: Proven success influencing peers across cross-functional teams in a high matrixed and global organization environment.
• Executive Presence: Strong executive presence and excellent communication skills.

Why You'll Love Working With Us

• Health & Wellness That Have You Covered: Enjoy the flexibility of remote work, competitive base salaries, generous Paid Time Off, comprehensive health benefits, and mental health support.
• Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match, Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance, wellness programs, and a $300 home office setup bonus.
• Educational Opportunities: Support for continuing education to keep growing.
• Team Culture: A supportive and inclusive workplace with a strong team of coworkers, a cool office, and fun activities.