Senior Product Manager

Responsibilities

• Own and execute the roadmap for our internal care delivery tools, prioritizing high-impact features that maximize care team throughput while maintaining the highest standards of patient safety.
• Cut through the noise to evaluate which product opportunities are truly worth immediate investment, balancing clinical desires with core business and technical realities.
• Leverage data, user feedback, and A/B testing to make informed, objective product decisions that meet compliance standards, ensure accurate data flow, and are scalable as Nadia Care grows.
• Embed deeply with the care delivery team to thoroughly map and understand their workflows, effectively becoming an internal subject matter expert (SME) on their tools, painpoints, and needs.
• Design automated task-routing systems and clinical decision support tools that allow our care operations to seamlessly scale within existing and new markets.
• Embrace a creative mindset by developing and deploying semi-automated or interim manual workarounds to solve immediate operational friction while long-term automation is being built.
• Lead the technical strategy for integrating our EHR with our internal backend platform and third-party tools.
• Partner closely with internal EHR specialists to deeply master our systems’ native configurations, features, and limitations to maximize platform utility.
• Interface directly with internal and external stakeholders to build deep rapport, driving market research and competitive analysis to identify product differentiation opportunities.
• Act as the primary bridge between Care Operations, Engineering, Data, and Compliance (HIPAA / SOC2) to ensure product decisions reflect both clinical and technical realities.
• Serve as a protective shield for the technical team, stepping in to absorb lightweight project management and scrum master duties to maximize their focus on building high-leverage technical infrastructure.
• Manage relationships across a large, fast-moving care delivery team; meet them where they are, set clear expectations, and confidently stand your ground to ensure the roadmap is driven by strategic impact and technical realities.

Qualifications

• 5–7 years of Product Management experience, with a proven track record of thriving in high-growth startup environments.
• You know how to build momentum quickly without a pre-written playbook and you understand early-stage startup limitations and don't wait for perfect resources.
• Comfortable discussing API integration, database relationships and common frameworks for exchanging data within the healthcare environment.
• Knowledge of healthcare system operations, how health plans work, an experience working with healthcare data - HL7 and ADT feeds, and Claims data.
• Experience working with Care Delivery Teams.
• Team player with exceptional communication skills, able to work efficiently and deliver on your and the team's commitments.
• Willing and eager to master new technologies; hands-on experience with Athena EHR (including Athena Telehealth), Spruce Health, Acuity, and HubSpot is highly preferred.
• Experience working with Agile / Scrum methodologies, UX/UI principles, market research and competitive analysis.
• Proficiency with SQL, Excel, Tableau.
• Great attention to detail and commitment to customer service.
• You possess a natural drive to go above and beyond, a high comfort level with ambiguity, the ability to learn quickly, and pivot without losing speed.