Senior Product Manager

Job Overview

The Senior Product Manager, Sales will sit within Global Infrastructure & Operations (GIO) and will be responsible for shaping, prioritizing, and driving the enterprise product roadmap for sales processes and technologies. This role will focus on enabling effective, scalable, and consistent sales execution through platforms and capabilities such as CRM, Sales Enablement, account planning, opportunity management, pipeline management, forecasting, sales content, reporting, and related commercial technologies.

Principal Accountabilities

• Own the product vision, roadmap, and lifecycle management for enterprise sales processes and technologies, including CRM, Sales Enablement, and related commercial platforms.
• Partner closely with business counterparts to understand commercial strategy, sales operating models, process needs, and technology priorities.
• Translate business objectives and user needs into clear product priorities, capabilities, requirements, user stories, and measurable outcomes.
• Serve as the primary liaison between business stakeholders and GIO technology delivery teams, ensuring alignment on priorities, scope, delivery approach, and expected value.
• Define and maintain a prioritized product backlog, balancing business value, user experience, technical feasibility, security, compliance, operational supportability, and enterprise architecture standards.
• Lead discovery and intake activities with sales leaders, commercial operations, regional stakeholders, and end users to identify opportunities to improve sales productivity, process consistency, data quality, and platform adoption.
• Drive alignment across global and regional stakeholders on standard sales processes, while appropriately assessing regional or business-unit-specific requirements.
• Partner with Architecture, Security, Data, Integration, Infrastructure, Operations, and Support teams within GIO to ensure solutions are scalable, resilient, secure, compliant, and operationally sustainable.
• Collaborate with Sales Operations, Commercial Excellence, and business process owners to define business rules, process standards, KPIs, reporting needs, and governance models.
• Oversee product enhancements from concept through launch, including requirements definition, prioritization, solution review, testing support, release planning, change management, and post release adoption tracking.
• Establish and manage governance for changes to CRM, Sales Enablement, and related sales technologies, including intake, prioritization, impact assessment, release planning, stakeholder communication, and escalation management.
• Maintain awareness of vendor roadmaps, industry trends, and emerging capabilities in CRM, Sales Enablement, automation, analytics, AI-enabled sales productivity, and commercial technology.
• Partner with training, communications, and change management teams to support effective deployment and adoption of new capabilities.

Ideal Candidate

• 8+ years of experience in product management, business technology, commercial operations, sales operations, CRM, enterprise platforms, or transformation roles.
• Proven experience owning or significantly shaping the roadmap for CRM, Sales Enablement, sales operations, commercial platforms, or related enterprise technologies.
• Strong understanding of end-to-end sales processes, including lead management, account planning, opportunity management, pipeline management, forecasting, sales collaboration, reporting, and downstream handoffs.
• Experience working closely with business counterparts and senior stakeholders to translate business strategy into product capabilities and measurable outcomes.
• Demonstrated ability to balance global process standardization with regional, market, or business unit-specific needs.
• Strong product management capabilities, including product vision, roadmap development, backlog management, user story definition, prioritization, release planning, stakeholder governance, and value measurement.
• Ability to lead through influence across business, technology, operations, data, security, architecture, support, and vendor teams.
• Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, Veeva, or comparable commercial technology platforms.
• Knowledge of Sales Enablement platforms, content management, guided selling, sales automation, analytics, or AI-enabled sales productivity tools is a plus.
• Strong analytical skills with the ability to use adoption metrics, process KPIs, user feedback, and business outcomes to guide product decisions.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to engage both executive audiences and detailed delivery teams.
• Experience operating within a Global Infrastructure & Operations, enterprise IT, shared services, or platform delivery organization is preferred.
• Knowledge of Healthcare, Life Sciences, or professional services organizations is a plus.
• Familiarity with Agile delivery methods, product operating models, enterprise architecture governance, and operational support models.
• Product management, Agile, or project/program certifications are a plus, such as CSPO, SAFe PO, Pragmatic Institute, PMP, or equivalent.
• Experience working in global roles with sensitivity to regional needs, cultural differences, and time zones.
• Fluency in English required; additional languages preferred.
• Willingness to travel periodically for stakeholder workshops, planning sessions, and major product or program launches.

Key Success Measures

• Clear alignment between business priorities and the sales technology product roadmap.
• Improved adoption and effective use of CRM, Sales Enablement, and related sales platforms.
• Increased sales productivity, process efficiency, and user satisfaction.
• Improved data quality, pipeline visibility, forecasting accuracy, and reporting reliability.
• Timely delivery of high-value product enhancements aligned to enterprise priorities.
• Strong stakeholder satisfaction across business counterparts, GIO teams, and regional users.
• Scalable, secure, resilient, and supportable technology solutions delivered in alignment with GIO standards.
• Measurable business value from investments in sales processes and technologies.

Where you'll work

Hybrid

Culture

At IQVIA, culture is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.