Senior Product Manager

What You Will Do

• Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
• Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.
• Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
• Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
• Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gather feedback and align with the client & offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.
• Plan project kickoffs with offshore delivery leads, coordinating & providing input on resource staffing and assisting in formulating project execution plans.
• Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
• Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.
• Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support & Maintenance).
• Ensure the renewal of existing support and maintenance accounts.
• Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.

Skills And Competencies

• Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
• Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support & maintenance phases.
• Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.
• Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.
• Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.
• Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.
• Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies & learn quickly.

Personal Attributes

• Problem-Solving: Strong analytical and problem-solving skills.
• Adaptability: Ability to adapt to changing client needs and project requirements.
• Detail-Oriented: Attention to detail in project planning and execution.
• Self-sufficient: Ability to work autonomously and drive tasks forward.

Company Culture

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!