Senior Product Manager, AI

Position Summary

The Senior Product Manager, AI will lead the delivery and evolution of Guardant’s AI product roadmap across both internal operations and customer-facing experiences. This role is responsible for driving conversational, generative, agentic, and predictive AI solutions that improve operational efficiency, scale service capacity, and elevate provider and patient engagement through intuitive, seamless, and cohesive customer experiences.

Essential Duties And Responsibilities

• Partner with stakeholders and Engineering to define and execute the roadmap for Screening AI solutions.
• Prioritize high-impact use cases that scale operations, improve provider/patient experiences, and align with Guardant’s strategic objectives.
• Stay ahead of AI and healthcare technology trends to ensure competitive and compliant solutions.
• Lead the full product lifecycle from ideation through launch, adoption, and iteration.
• Translate business needs into clear product requirements and partner with Engineering to deliver solutions.
• Collaborate with cross-functional teams to deploy customer-facing AI solutions that streamline communication, create engaging content, and personalize outreach.
• Define and optimize end-to-end customer experience (CX) flows across AI-powered touchpoints, ensuring interactions are intuitive, cohesive, and aligned with provider and patient needs.
• Identify friction points, improve user journeys, and drive measurable improvements in engagement, satisfaction, and service efficiency.
• Partner with Operations to automate workflows, integrate AI into the CRM and support tools, and enable faster, more accurate decision-making.
• Partner with Compliance and Legal to ensure AI solutions meet regulatory, privacy, and ethical standards.

Qualifications

• 7+ years of product management experience, with 2+ in AI/ML-driven products.
• Strong knowledge of conversational, generative, agentic, and predictive AI applications.
• Proven success delivering AI-enabled solutions in healthcare, diagnostics, or other regulated industries.
• Deep understanding of healthcare workflows across providers, patients, and operations.
• Exceptional analytical skills, with the ability to tie AI initiatives to measurable outcomes (efficiency, scale, CX impact).
• Excellent communication and stakeholder management skills, including executive presentations.
• Bachelor’s degree in computer science, engineering, business, or related field.
• AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.