Senior Product Insights Analyst

About the Role

This role is critical to driving the growth and success of our rapidly expanding Ed-Tech company, Sophia Learning. You will partner with the Product and Engineering teams to shape the learner experience on our proprietary platform by designing, launching, and analyzing the results of multivariate A/B tests for new product features and enhancements. Using click-level platform data, you’ll uncover deep insights that enable a granular understanding of user behavior and patterns to inform opportunities for net-new feature development and redesign. This role is ideal for a self-motivated individual who thrives in a fast-paced environment, is comfortable with ambiguity, and is relentless in solving difficult problems. You will play an instrumental role in shaping both near- and long-term strategies at Sophia Learning.

Responsibilities

• Design, launch, and analyze sound A/B test strategies for new product features, engagement strategies, and onboarding improvements.
• Uncover learner behavior using click, engagement, and subscription data to identify opportunities for retention, platform experience, and onboarding improvements.
• Define key metrics and success measures for new product launches and track them over time.
• Interpret key results to guide rollout recommendations, test iterations, and future platform enhancements.
• Collaborate cross-functionally with Product, Engineering, Marketing, Operations, and Academics to understand how user behaviors impact and serve as inputs to our data ecosystem.
• Identify, visualize, and extract Key Performance Indicators (KPIs) to aid in key decision-making strategies and the development of impactful action plans.
• Effectively communicate key insights to senior leadership teams and facilitate understanding for both data-savvy and non-savvy audiences by crafting a succinct “data story.”
• Use best-in-class techniques to build robust Power BI reports that allow teams and partners to self-serve accurate and meaningful data stories and trends.
• Respond to ad-hoc requests from various stakeholders while prioritizing work in a fast-paced business environment.
• Mentor and lead junior analysts—assisting in code development and review, Power BI reporting strategies, and providing consulting advice and feedback.
• Maintain a flexible and agile mindset to succeed in this dynamic and growing business.

Requirements

• 4+ years of experience working in a consultative-style, data-driven business analytics role.
• 2+ years of experience working in a SaaS-based business supporting product analytics preferred.
• Bachelor’s degree in related fields (Business, Economics, Statistics, Data Analysis, Data Science) or relevant work experience in a fast-paced growth industry.
• Master’s degree in business-focused disciplines preferred.
• Ability to travel occasionally for business needs (typically minimal for this role).
• Must be authorized to work in the United States; visa sponsorship is not available.

Skills

• Motivated, organized, and adaptable self-starter, comfortable in a fast-paced and evolving environment.
• Ability to answer loosely defined business requests using complex datasets and statistical techniques.
• Proven record of client service, successfully delivering timely and insightful projects to key clients.
• Strong consulting skills to listen to client needs and adapt approach to meet new requirements.
• Comfortable with ambiguity and balancing multiple tasks with minimal supervision.
• Strong leadership traits and ability to train and mentor junior analysts.
• Ability to turn large datasets into actionable opportunities through advanced data manipulation and extraction techniques.
• Strong understanding of analytic tools and one or more programming languages.
• Experience querying databases to build actionable data visualizations using enterprise tools such as Power BI or Tableau.
• Advanced Excel skills (formulas, pivot tables, charts) and ability to learn on the fly.
• Ability to construct test design and perform ad-hoc statistical analysis to measure the impact of strategic business initiatives.
• Experience with Salesforce data and reports a plus.
• Experience with Python and BigQuery a plus.
• Experience with subscription-based data a plus.
• Experience with platform behavior data a plus.

Other Details

• Must be able to work onsite in a corporate or campus location (typical office environment) if required, including mobility within the office (e.g., elevators, stairs).
• For offsite or hybrid roles, must have access to a work setting that meets all role requirements (privacy, reliable internet, phone, video conferencing).
• May require lifting; reasonable accommodations provided in accordance with ADA policies.
• Must meet critical thinking and problem-solving aspects of the role and effectively communicate with coworkers.
• Must be able to work more than 40 hours per week when business needs warrant; accommodations related to schedule may be considered.
• Able to access information using a computer.

Pay

The expected starting pay for this position is $95,100.00–$120,000.00, with the actual base pay varying based on factors such as job-related knowledge, skills, experience, business needs, geographical location, and internal pay equity. The salary range for this role may extend up to $142,600.00.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Well-being incentives.
• Parental leave.
• Paid time off and certain paid holidays.
• Tax-saving accounts (FSA, HSA).
• 401(k) retirement benefit.
• Employee Stock Purchase Plan.
• Tuition assistance.
• Entertainment and retail discounts.
• Overtime pay for non-exempt employees, if applicable.