Senior Product Director – NetSuite WMS

About the role

Join RF-SMART as we scale our NetSuite WMS platform serving customers worldwide. As Senior Product Director, you'll lead a team of 10 + product leaders focused on product vision and strategy that powers critical warehouse and manufacturing operations, helping businesses move, track, and fulfill millions of items daily with speed and accuracy.

Key Responsibilities

• Own product vision, strategy, and roadmap for WMS, Manufacturing, and Mobile solutions, aligned to company growth objectives.
• Understand market trends and competitive landscape to identify unique value propositions.
• Develop product packaging and licensing to maximize customer value and revenue.
• Oversee the development of compelling product narratives that clearly communicate customer value and competitive advantage. Ensure strong integration and alignment with ERP systems as systems of record.
• Lead, mentor, and develop Product Managers and Product Owners.
• Establish and reinforce product management best practices, including discovery, prioritization, outcome-based road mapping, and customer validation.
• Build a high-trust, high-accountability product culture focused on customer value and business impact.
• Lead your team to make data-driven decisions to iterate and improve the product in-market.
• Stakeholder Management & Communication:
• Act as the primary product leader for executive-level stakeholders across Product, Engineering, Sales, Services, Support, and Finance.
• Communicate product strategy, tradeoffs, and progress clearly and effectively to both technical and non-technical audiences.
• Partner closely with Sales and Services to ensure market readiness, customer adoption, and successful deployments.
• Translate customer needs, market trends, and operational realities into clear product outcomes.
• AI Enablement & Product Innovation:
• Champion the adoption of AI-enabled capabilities in both internal product workflows and customer-facing solutions.
• Identify opportunities where AI can improve operational efficiency, decision-making, and user experience within WMS and Manufacturing environments.
• Encourage responsible, practical, and outcome-driven use of AI across product teams.

Core Competencies

• Strategic Thinking and Market Insight
• Execution & Product Delivery
• Communication & Influence
• Domain Experience

Education & Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (MBA preferred).
• 7+ years of leadership roles, with at least 5 years of product management experience.
• Ability to travel up to 20%.