Senior Product Designer, (Senior Consultant, Experience & Design)

About the role

As a Senior Product Designer (Senior Consultant, Experience & Design), you will design, maintain, and evolve a scalable design system that enables consistent, accessible, and user-centered experiences across digital products. Working closely with Product Managers, Designers, Engineers, Content Strategists, and Accessibility specialists, you will create reusable components, interaction patterns, and design standards to improve usability, accelerate delivery, and promote consistency. This role focuses on designing cohesive experiences for shared capabilities such as navigation, authentication, search, notifications, help content, and other cross-product interactions.

You will champion accessibility and inclusive design, develop design documentation and implementation guidance, and partner with engineering to ensure design system components are practical, scalable, and aligned with modern web standards. This role combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership to set the vision, strategy, and systems guiding cross-functional design teams in creating scalable, impactful, and user-centered solutions.

Responsibilities

• Lead the evolution and governance of the organization's design system, ensuring consistency, scalability, accessibility, and usability across products.
• Define and maintain reusable UI components, interaction patterns, and implementation guidance in collaboration with design and engineering teams.
• Partner with engineering teams to improve shared platform capabilities, including navigation components, file upload experiences, validation patterns, and other reusable user interface elements.
• Drive cross-product user experience strategy by designing cohesive experiences that span multiple applications and user journeys.
• Collaborate across product workstreams to define shared interaction models, navigation patterns, search experiences, contextual help strategies, and notification frameworks.
• Balance competing stakeholder needs while establishing scalable UX solutions that can be adopted across multiple teams and products.
• Ensure design decisions align with accessibility standards, usability best practices, and modern web standards.
• Lead accessibility initiatives across products, including browser compatibility, assistive technology support, email accessibility, and multilingual experiences.
• Partner closely with Product Managers, Content Strategists, Engineers, and Accessibility specialists throughout discovery, design, implementation, and validation.
• Advocate for user-centered design principles while balancing technical constraints and business objectives.
• Create documentation, standards, and implementation guidance that enable teams to consistently adopt shared design patterns.
• Review product implementations to ensure alignment with established design system standards and accessibility requirements.
• Coach, mentor, and develop peers to strengthen the design community within the organization.
• Drive accountability and delivery by ensuring project objectives are met on time and aligned with client priorities and organizational standards.
• Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables, identifying issues early, and coaching teammates on mitigation strategies.
• Shape client engagement and intelligence-gathering efforts by cultivating relationships with stakeholders and synthesizing insights to inform strategy.
• Deliver intuitive, accessible, and aesthetically compelling outcomes.
• Offer and implement innovative solutions that include design best practices, tools, and research methods.
• Serve as a trusted advisor in your area of expertise.
• Align stakeholders with product and project goals to drive adoption, retention, and customer satisfaction.

Requirements

• 7+ years of experience in UX, Product Design, Interaction Design, or Design Systems.
• Demonstrated experience building, maintaining, and governing enterprise-scale design systems.
• Experience designing complex workflows that span multiple products or platforms.
• Strong understanding of human-centered design, information architecture, interaction design, and visual hierarchy.
• Experience working closely with front-end engineering teams and understanding modern web technologies.
• Deep knowledge of accessibility standards, including WCAG 2.1/2.2, ARIA, keyboard navigation, screen reader support, and inclusive design practices.
• Experience validating designs across browsers, devices, assistive technologies, and email clients.
• Experience designing multilingual and localization-ready user experiences.
• Familiarity with design systems built using modern component libraries such as the U.S. Web Design System (USWDS), Material Design, or similar enterprise frameworks.
• Experience facilitating cross-functional collaboration and driving alignment across multiple product teams.
• Excellent communication, documentation, and stakeholder management skills.
• Experience using modern design and collaboration tools such as Figma, FigJam, Jira, and Confluence.

Preferred Experience

• Experience working on enterprise SaaS or government digital services.
• Experience with USWDS and federal accessibility requirements.
• Knowledge of front-end implementation considerations (HTML, CSS, JavaScript, component-based frameworks).
• Experience establishing design governance processes and design review practices.
• Experience working within Agile product delivery environments.

Skills

• Analytical Thinking: Ability to observe and interpret information, break down complex problems, identify patterns, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: Ability to combine different ideas, information, or concepts to create new, complex understanding or solutions by integrating disparate elements.
• Adaptability: Comfort with change, flexibility in the face of shifting demands, and resilience to setbacks.
• Ownership & Accountability: Commitment to taking responsibility for outcomes, ensuring all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects, and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Crafts and delivers clear, persuasive messages integrating data insights and structured narratives tailored to diverse audiences.
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.

Required Level of Proficiency: Advanced Application — you can perform the actions associated with a skill without assistance and are recognized within your organization as a go-to person for difficult questions.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

About the company

Fearless is a digital integration consultancy on a mission to build a better tomorrow. We combine technology, people, and organizational development to solve meaningful problems through iterative development, delivering smart, user-friendly solutions that make tech work better for everyone. Our culture values each team member as a whole person, matching work to strengths and passions, and supporting growth through coaching and autonomy.

Benefits

• Flexible, life-friendly schedules.
• 100% coverage for medical HSA plan + HSA contributions.
• Dental & vision covered 100% for you and your dependents.
• Competitive premiums for HMO/PPO and dependent coverage.
• 401(k) with 4% match & immediate vesting.
• Paid Parental Leave and 12 weeks paid FMLA.
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave.
• Up to 15 days for Jury Duty and Bereavement Leave.
• Education, wellness, and tech allowances.
• Referral bonus: $6K–$12K for each successful referral.
• Pet insurance & discount plans.
• Employee Assistance Program (EAP).
• Legal support, life insurance, disability coverage.
• Performance-Based Bonuses: rewards for both shared company success and individual contributions.

Pay

The salary range for this position is $96,132 to $162,462, with a hiring range of $96,132 to $132,000. This position is eligible for a discretionary bonus based on individual and company performance criteria.