Senior Product Designer, Pricing

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we’re a values-driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.

About The Team

Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments, and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey.

About The Role

Rover is launching a brand-new team focused on pricing, and we're looking for a Sr. Product Designer to help shape it from the ground up. This is a 6-month contract engagement with the opportunity to extend, ideal for a designer who's energized by ambiguity and excited to help define a new focus area for the company. Pricing touches nearly every part of the Rover experience, so this role will work across the design org rather than within a single, siloed team. You'll partner closely with Data Analytics and Marketplace teams to understand how pricing decisions affect owners, sitters, and the marketplace as a whole, and you'll need to be a strong communicator and coordinator to keep your work aligned with the many other teams whose scope you'll touch.

• Help define the strategy, scope, and working rhythms of a net-new pricing team at Rover.
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
• Work hand-in-hand with product managers, engineers, and data analysts to establish product requirements, roadmaps, and user experiences around pricing.
• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
• Coordinate closely with designers on other teams whose scope intersects with pricing, ensuring consistency and clear communication across the broader design org.
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders, and customers to enhance our community's experience for both owners and sitters.
• Create engaging customer experiences from concept to engineering-ready deliverables.
• Bring curiosity and hands-on familiarity with AI tools to support a more AI-native design and product development process.
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.

Requirements

• 5+ years of experience in UX/Product design.
• Track record of proven customer and business outcomes.
• Comfort working with data analytics; experience partnering with data or analytics teams to inform design decisions is strongly preferred.
• Proficiency in design tools like Figma and other prototyping software.
• Experience across various UX design platforms, including web, mobile web, and native apps.
• Strong coordination and communication skills, with experience working across multiple teams or stakeholder groups on shared or overlapping scope.
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
• Comfort with ambiguity and enthusiasm for helping stand up a new team and focus area.
• Familiarity with and curiosity about AI tools in the product design and development process.
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
• Commitment to producing high-quality, polished, and professional work.
• Bachelor's degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.

Nice to Have

• Experience with a two-sided marketplace.
• Experience designing pricing, monetization, or related economic/marketplace mechanics.