Senior Product Designer, New Channels

About the role

The Senior Product Designer on the Patient team will own the patient experience across three partnership channels: Health Systems, EAP, and Payer Partnerships. This includes designing the referral-to-booking experience for patients arriving through health system partners, onboarding flows for new payer EAP programs, and co-branded patient journeys for payer partnerships. The ideal candidate will thrive in an ambiguous environment, communicate design decisions to non-design stakeholders, and work in an AI-native design environment.

Responsibilities

• Design and scale the referral-to-booking experience for patients arriving through health system partners, including the Booking Assistant (BA) tool, referrer-facing dashboards, and new intake flows.
• Design experiences for patients accessing care through employer EAP benefits, including onboarding flows for new payer EAP programs, a major experience redesign to help patients take advantage of free EAP sessions, and early-stage product exploration.
• Create co-branded patient journeys and landing pages, improve provider directory discoverability, and optimize conversion for patients arriving through payer channels.
• Experimentation: Run sustained, multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients.

Requirements

• Experience designing consumer experiences within B2B2C or platform constraints.
• Proven ability to shape what to build based on customer insights.
• Fluent in experimentation, having run multi-sprint experiment arcs with real conversion and retention metrics.
• Ability to communicate design decisions to non-design stakeholders with ease.
• Excitement to work in an AI-native design environment, prototyping in MagicPatterns, Cursor, and Claude Code.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or related field.
• Minimum of 5 years of relevant experience in product design or user experience design.
• Strong understanding of UX/UI design principles and best practices.
• Experience with design systems and prototyping tools such as Sketch, Figma, or Adobe XD.
• Experience with AI tools like Claude, Cursor, and MagicPatterns.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent verbal and written communication skills.

Skills

• Strong understanding of user research methods and ability to apply them to design solutions.
• Experience with agile methodologies and iterative design processes.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving skills and ability to think creatively.
• Experience with data analysis and interpreting user feedback.

Benefits

We offer a comprehensive and competitive total rewards package, including:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Pay

The expected base pay range for this position is $180,000 - $225,000, based on a variety of factors including qualifications, experience, and geographic location.

Schedule

We are committed to offering a flexible schedule to accommodate the needs of our employees.