Senior Product Designer, New Channels

About the role

The Senior Product Designer on the Patient team will own the patient experience across three partnership channels: Health Systems, EAP, and Payer Partnerships. This includes designing the referral-to-booking experience for patients arriving through health system partners, redesigning onboarding flows for new payer EAP programs, and optimizing patient journeys through payer channels. The ideal candidate will thrive in an ambiguous environment, communicate design decisions effectively, and work in an AI-native design environment.

Responsibilities

• Design and scale the referral-to-booking experience for patients arriving through health system partners.
• Create co-branded patient journeys and landing pages for payer partnerships.
• Improve provider directory discoverability and optimize conversion for patients arriving through payer channels.
• Run sustained, multi-sprint experiments to close the conversion gap between partnership-sourced and organic patients.

Requirements

• Experience designing consumer experiences within B2B2C or platform constraints.
• Proven ability to shape what to build based on customer insights.
• Fluency in experimentation and running multi-sprint experiment arcs with real conversion and retention metrics.
• Ability to communicate design decisions to non-design stakeholders with ease.
• Experience working in an AI-native design environment, comfortable prototyping in MagicPatterns, Cursor, and Claude Code.

Qualifications

• Bachelor's degree in Industrial Design, Human-Computer Interaction, Psychology, or related field.
• Minimum 5 years of relevant experience in product design or a related field.
• Strong understanding of user-centered design principles and methodologies.
• Experience with design systems and tools such as Sketch, Figma, or Adobe XD.
• Knowledge of healthcare systems and EAP programs.

Skills

• Expertise in user research and usability testing.
• Strong proficiency in prototyping tools like Claude Code/Cursor and MagicPatterns.
• Experience with AI tools like Claude, Cursor, and MagicPatterns.
• Ability to work in a fast-paced, agile environment.
• Excellent verbal and written communication skills.

Benefits

• Compensation range: $180,000 - $225,000 based on qualifications and experience.
• Comprehensive benefits package including medical, dental, vision coverage, HSA/FSA, 401K, work-from-home stipend, therapy reimbursement, parental leave, and training and professional development.
• Additional perks include Carrot Fertility annual reimbursement and membership, 13 paid holidays, and a Holiday Break.
• E-Verify participation.