Senior Product Designer - CEG (Bangkok - Based, Relocation Provided)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Join our passionate team dedicated to enhancing the core guest experience by transforming original concepts into engaging interactive experiences for a global audience. Your role will be to define solutions that elevate the guest booking experience across Agoda's products.

What Product Design Looks Like at Agoda

As a product designer at Agoda, you'll collaborate with a product manager, 6–8 engineers, researchers, and cross-functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.

Role in the CEG Team

The Customer Experience Group (CEG) Consumer team designs self-service tools that help customers resolve booking issues. You'll shape how customers solve problems, reducing friction and frustration. As a senior designer, you'll lead the direction and execution of these experiences across the space you own.

Key Responsibilities

• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Presenting your work to peers and leadership, async and in-person
• Taking part in weekly design critiques, workshops, all hands, and squad meetings
• Thinking and writing about your process and detailing your decisions
• Championing cohesion and consistency in UX design that unites a growing family of products/features
• Being a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business, content, and technology

Requirements

• Working alongside design partners in driving discovery and ideation workshops and aligning the group around a vision and approach
• Track record of crafting sophisticated flows and customer journeys
• Ability to think and craft at a system level, not just interface elements or pages
• Regular use of soft skills: listening, negotiating, decision-making
• Balancing multiple priorities and successfully delivering in a fast-paced, dynamic environment
• 6+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred

Qualities We Value

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative and qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Locations: Seattle, San Francisco, Beijing, New York, London, Bangkok, Singapore, Chicago, Hong Kong, Berlin, Shanghai, Los Angeles, Boston, Austin, Toronto, Luxembourg, Munich, Oslo, Copenhagen, Stockholm, Helsinki, Brussels, Hamburg, Stuttgart, Taipei, Dublin, Tel Aviv, Sydney, Melbourne, Perth, Vancouver, Montreal, Prague, Paris, Milan, Rome, Amsterdam, Moscow, Saint Petersburg, Frankfurt, Shenzhen, Istanbul, Dubai, Kiev, Seoul.