Senior Product Designer - CEG(Bangkok - Based, Relocation Provided)

About the role

The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking-related inquiries. As the primary point of contact for our customers and partners, the CEG plays a crucial role in ensuring a seamless and satisfactory experience. This team is unique within Agoda, as it directly interacts with customers, reflecting our commitment to delivering excellent service and continually improving operational processes.

Responsibilities

• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Present your work to peers and leadership, async and in-person
• Take part in weekly design critiques, workshops, all hands, and squad meetings
• Think and write about your process and detailing your decisions
• Champion cohesion and consistency in UX design that unites a growing family of products/features
• Be a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business, content, and technology.

Qualifications

• You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
• You have a track record of crafting sophisticated flows and customer journeys
• You can think and craft at a system level, not just interface elements or pages
• You’ll regularly make use of your soft skills: listening, negotiating, decision-making
• You can balance multiple priorities and successfully deliver in a fast-paced, dynamic environment.
• 5+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred

Qualities we value in designers

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Benefits

No specific benefits are mentioned in the job posting.

Schedule

No specific schedule is mentioned in the job posting.

Pay

No specific pay information is mentioned in the job posting.