Senior Product Designer

About the role

The Senior Product Designer performs user research, creates mockups and prototypes, validates solutions with customers, pairs user research with quantitative data to drive design solutions, creates detailed specifications and guidelines for handoff to developers, and works as a member of a cross-functional team to deliver concepts through to production, ensuring their success.

What will you be doing?

• Design features and improvements to ShipStation Global products; with a focus on [ShipStation, Stamps.com, ShipStation API]
• Oversee a feature or project's creative process from start to finish
• Create mockups and prototypes to validate ideas with stakeholders and customers
• Research and test the impact of a new feature or product update using metrics and analytics
• Work closely alongside developers to ensure implementation is consistent with mockups
• Ensure the continued success of designs through production by tracking the design KPIs
• Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it
• Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications
• Present concepts to the company during new hire onboarding as well as during company meetings
• Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence
• Work with Product Managers to understand and dissect challenges, and execute company strategy
• Work with stakeholders to translate strategy into product improvements that benefit from design thinking
• Mentor junior designers by providing thoughtful and constructive feedback during design reviews
• Contact users and conduct interviews to gain insight into ShipStation Global products (ShipStation, Stamps, ShipStation API) use, and apply user knowledge to inform your designs
• Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points
• Review user interactions using analytics and reporting tools to see how users are interacting with the product

What are we looking for?

• 5+ Experience as a product designer or UX/UI designer at a Saas company or product design firm
• Bachelor’s degree in design or related field
• Experience conducting or leading research initiatives
• Training in User Experience, User Interface, and Interaction Design
• Strong Visual UI design skills

What will make you stand out?

• Previous experience within the eCommerce or Shipping software industry
• The Tech Figma Claude Dove Tail Optimizely

What do we offer?

• A hybrid company. All team members in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• We offer 12 paid holidays for all of our US employees!
• We offer a 401k employer matching program – because your future deserves a friendly boost!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• We do our best every day, even at our regular team-building events.
• We offer attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• We offer weekly catered lunches at our office – a delicious perk to fuel your work.
• We offer health and wellness benefits including medical, dental, and vision plans.
• We offer a fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• We offer an Employee Assistance Program.
• We offer mental health sessions.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us.
• We have an Employee Referral Program!
• We offer an inclusive, casual and upbeat work environment.
• We aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties:

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speak and converse with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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