Senior Product Designer

About the role

We are seeking a Senior Product Designer to join our dynamic in-house design team. Reporting to the Head of Product, you will be responsible for leading complex product initiatives, collaborating with product managers, engineers, and leadership to shape the product roadmap, and championing the user experience.

Key Responsibilities

• Lead End-to-End Design: Own complex product initiatives from early problem framing, discovery, and user journey mapping through to high-fidelity prototyping and production delivery.
• Drive Strategic Impact: Collaborate seamlessly with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics.
• Champion the User: Independently plan and conduct user research with family caregivers. Synthesize qualitative feedback and behavioral data to inform design decisions, prioritizing opportunities that solve real pain points.
• Build & Scale Systems: Establish, maintain, and evolve Abby Care’s design systems and component libraries to ensure consistency, accessibility, and development speed across all platforms.
• Cross-Functional Execution: Prepare clear design specifications, account for edge cases, and work closely with engineers to ensure feasible, high-quality implementation of your designs.
• Elevate the Team: Provide thoughtful design critique, mentor junior and mid-level designers, and continuously optimize the design team's workflows and standards.
• Innovate with AI: Design adaptive, AI-driven digital experiences that simplify the heavy administrative and emotional burden on caregivers, translating ambiguity into clear experience direction.

Requirements

• Experience: 5+ years of progressive product design experience, with a proven track record of shipping impactful digital products (experience in healthcare, health-tech, or complex multi-sided platforms is a strong plus).
• Portfolio: A strong portfolio demonstrating exceptional UX and visual UI craft, complex problem-solving, and a clear narrative of your end-to-end design process.
• Systems Thinking: Demonstrated experience building or significantly contributing to scalable enterprise-grade design systems.
• Data-Informed Approach: Deep experience utilizing user research, usability testing, product analytics, and experimentation to guide iterative design and justify design trade-offs.
• Technical Literacy: A strong understanding of technical constraints, system architecture, and front-end feasibility to collaborate effectively with engineering partners.
• Exceptional Communication: Superb storytelling and facilitation skills. You can confidently articulate design rationale to non-design stakeholders, run cross-functional workshops, and push back effectively when needed.
• Mission-Driven Empathy: A deep sense of empathy for users and a genuine passion for our mission to empower family caregivers.