Senior Product Delivery Associate - Digital Channels
About the role
Job Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Senior Product Delivery Associate in Digital Channels, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-functional teams, build key relationships, and enable the product to continuously deliver value. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Responsibilities
- Partner with cross-functional teams to ensure readiness, manage dependencies, and deliver benefits realization for process improvement initiatives.
- Facilitate regular intake, triage, and prioritization discussions with Product, Tech, Operations, and stakeholder teams to clarify goals, assess value, identify dependencies, and determine next steps
- Maintain strong intake and backlog hygiene: remove duplicates, group related requests, document business context, define acceptance criteria, and ensure items are ready for prioritization or delivery handoff
- Facilitate coordination forums to connect cross-team threads, drive decisions, and prevent gaps
- Apply a quality-focused lens to plans and