Senior Product Application Specialist

About the role

This position serves as the primary technical liaison for technical, quality, or regulatory issues for customers within the designated territory and the North American region. It involves providing technical support for the North America product portfolio, new product implementations, internal and external training, and customer seminars. The role also includes identifying business opportunities, communicating with relevant departments, and executing business strategies to increase revenues, revenue protections, and margins.

Responsibilities

• Provides technical support for the North America product portfolio, new product implementations, internal and external training and customer seminars.
• Addresses issues and communicates with appropriate departments (Quality, Regulatory, R&R, Manufacturing, North America Marketing teams).
• Identifies business opportunities via interaction with the customer and communicates with the Account Manager and Sales.
• Works closely with the sales team to execute business strategies for increased revenues, revenue protections, and increased margins.
• Captures and coordinates all activities to maintain product application consistency and optimize business opportunities.
• Assists in the development or modification of technical education and product training to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
• Communicates success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, Business, and Sales teams.
• Maintains proficiency and technical knowledge of Haemonetics' existing product portfolio as well as competitive products.
• Participates in the implementation of strategies developed by North American Haemostasis Management Sales and Marketing to ensure successful product utilization and drive increased revenue to achieve sales results.
• Provides technical, quality, and regulatory support for the North American Haemostasis Management product portfolio for the customers within their territories.
• Trains both internal and external customers as needed.
• Leads or inputs to new product implementations.
• Serves as a communication channel for the sales organization, ensuring that feedback from customers is timely and identifies technical or product needs or opportunities to increase sales.

Requirements

• 3-5 years working experience
• Bilingual English/French highly desired
• Remote based with ability to travel domestically 50% of the time
• Valid US Passport and ability to travel occasionally to Canada
• Bachelor’s Degree Required, degree in electrical engineering, computer engineering or other technical discipline desired
• People person with excellent presentation and communication skills required
• Experience in customer product integration and training desired

Qualifications

Qualifications not specified.

Skills

Skills not specified.

Benefits

Benefits not specified.

Pay

The base salary range for this role is $78,400.00 - $133,400.00/Annual.

Schedule

Schedule not specified.