Senior Product Analyst, MEDITECH Expanse

General Responsibilities

• Serves as a senior-level IT resource supporting teams, divisions, and multiple facilities for application implementation, optimization, and support.
• Works independently with minimal guidance and provides mentorship to junior analysts.
• Acts as a subject matter expert for assigned, complex clinical and operational applications.
• Participates in and/or guides division-wide and multi-facility implementation initiatives.
• Collaborates with enterprise, division, and facility stakeholders to monitor, facilitate, and drive application testing, implementation, and optimization.
• Evaluates clinical and operational workflows to determine whether issues stem from system behavior or workflow non-compliance, and provides clear guidance accordingly.
• Supports incident resolution by partnering with service desk and technical teams, with increased responsibility over junior analysts.
• Works with division and facility leaders to develop policies, procedures, best practices, and deliver training as needed.
• Actively promotes enterprise standardization, utilization, integration, and optimization efforts across clinical applications.
• Affords assistance with process improvement initiatives to enhance efficiency, quality, and consistency.
• Analyzes application data and reports to identify trends, risks, and improvement opportunities and develops action plans.
• Guides application audits based on established policies and procedures.
• Promotes system security, patient confidentiality, and compliance with regulatory and organizational standards.

Required Knowledge, Skills & Abilities

• 5+ years of experience in healthcare application support, product analysis, or clinical systems support.
• Clinical background or significant experience supporting clinicians (e.g., RN, LPN, clinical systems analyst).
• Experience supporting or guiding implementations across multiple facilities.
• Experience guiding standardized implementations or optimization initiatives is highly desirable.
• Strong understanding of healthcare operations and clinical workflows, with the ability to evaluate workflow issues versus system functionality.
• Experience supporting enterprise EHR applications in a standardized, multi-facility environment.
• Prior experience with MEDITECH Expanse highly preferred.
• Proficiency with application reporting or data analysis tools.
• Demonstrated ability to administer standards while maintaining strong, collaborative relationships.
• Strong interpersonal and communication skills.
• Proven ability to navigate challenging conversations with clinical and operational stakeholders using empathy, confidence, and sound judgment.
• Able to work independently with minimal supervision.
• Demonstrated customer orientation balanced with governance and accountability.
• Supportive leadership and mentoring capabilities.
• Must have reliable transportation to assigned work locations.