Senior Product Analyst

Duties And Responsibilities

• Support the day-to-day operation of the experience management platforms, data integrations and related systems.
• Apply profile and configuration standards and process approved change requests to ensure the integrity of data maintained within experience management platforms.
• Configure standard workflows and processes for data capture and reporting within the experience management platforms.
• Develop working knowledge of the content and configuration of the experience management platforms and integrated data sources.
• Cookordination data integration, import and export projects to ensure content is transferred and validated consistently.
• Prepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within experience management platforms.
• Conduct end-user training and provide support for "how to" questions and technical issues.
• Participate in project teams to develop and implement enhancements to the experience management platforms and related systems.
• Identify opportunities to improve and/or add to the experience management platforms, related processes and integration sources.
• Contribute to the development, creation, and ongoing maintenance of standard configuration documentation and related end-user training materials for the experience management platforms and related systems.

Requirements

• A Bachelor's degree from a four-year college or university.
• A minimum of five years of experience in a law firm, corporate legal department or professional services environment working with practice-related information and processes.
• Proficiency in MS Excel, MS Word, and PowerPoint.
• Demonstrated ability to manage multiple assignments with competing deadlines and priorities under minimal direct supervision.
• Excellent written and verbal communication skills.

Preferred

• A minimum of two years of experience working with legal technology such as experience or expertise systems (e.g., Litera’s Foundation), research tools, workflow systems and/or legal project management or practice management tools.
• Demonstrated understanding of law firm structure and business practices, as well as practice-specific terminology.
• Experience managing projects from inception through planning, execution, and completion.
• Knowledge of various tools such as Lexis, Westlaw, S&P CapitalIQ, PitchBook and other resources.