Senior Process Engineering Specialist

About Our Client

The organization operates within the healthcare technology sector, focusing on transforming healthcare outcomes and economics through data-driven solutions. It addresses challenges in healthcare by delivering solutions that improve the performance of its customers, impacting millions of patients and members served.

About the Opportunity

The Senior Process Engineering Specialist role is integral to leading a firmwide program aimed at documenting, optimizing, and controlling business processes to enhance operational excellence and scalability. This position contributes to business transformation by partnering with various teams to analyze current operations, design optimized processes, identify automation opportunities, and implement AI-enabled process improvements.

Responsibilities

• Conduct enterprise-wide process discovery across business functions.
• Facilitate stakeholder interviews, workshops, and assessments.
• Document current and future state processes using standard methodologies.
• Develop and manage process maps, SOPs, workflows, playbooks, and governance documents.
• Maintain a centralized repository for business processes.
• Analyze processes to identify inefficiencies and improvement opportunities.
• Design scalable operational processes supporting growth and transformation.
• Collaborate with leadership to prioritize improvement initiatives.
• Implement performance management frameworks for process monitoring.
• Drive standardization to enhance operational consistency.
• Identify opportunities for workflow automation and AI augmentation.
• Develop business cases quantifying benefits and ROI.
• Partner with Technology, Product, and Data teams on automation deployment.
• Define training and communication programs for adoption.
• Measure business value and adoption post-automation.
• Design and implement process control frameworks for consistency and compliance.
• Work with Audit, Compliance, Security, and Risk teams to strengthen controls.
• Ensure processes meet regulatory and organizational requirements.
• Conduct reviews to validate process effectiveness.
• Build partnerships across business and technology teams.
• Present recommendations and roadmaps to senior leadership.
• Support change management activities.
• Promote continuous improvement and operational excellence practices.

Requirements

• Bachelor’s Degree or equivalent experience in a related field.
• At least 5 years in Process Engineering, Business Process Management, Operational Excellence, or related areas.
• Experience in process discovery, mapping, and redesign.
• Proficient in documenting end-to-end business processes.
• Experience with workflow automation, process automation, or RPA.
• Proven track record of delivering measurable process improvements.
• Skilled in managing cross-functional stakeholders and transformation efforts.
• Ability to use data analysis and metrics for decision-making.
• Experienced in developing business cases and investment proposals.

Pay Range and Compensation Package

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.