Senior Process Associate-Voice

Job description: Job Summary To validate candidate’s records uploaded under “check-in” process To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again To supervise candidates during the testing session using video streaming and a remote administration console. To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. To make sure that the candidates are following all testing policies and are not risking exam security. Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case Implementing feedback given during monitoring sessions by PICs / Team Leads Appropriate documentation on client CRM Ensuring data security - proprietary data of customers Meeting SLAs & maintaining Quality Standards Key Responsibilities To validate candidate’s records uploaded under “check-in” process To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again To supervise candidates during the testing session using video streaming and a remote administration console. To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. To make sure that the candidates are following all testing policies and are not risking exam security. Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case Implementing feedback given during monitoring sessions by PICs / Team Leads Appropriate documentation on client CRM Ensuring data security - proprietary data of customers Meeting SLAs & maintaining Quality Standards Skill Requirements To validate candidate’s records uploaded under “check-in” process To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again To supervise candidates during the testing session using video streaming and a remote administration console. To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. To make sure that the candidates are following all testing policies and are not risking exam security. Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case Implementing feedback given during monitoring sessions by PICs / Team Leads Appropriate documentation on client CRM Ensuring data security - proprietary data of customers Meeting SLAs & maintaining Quality Standards Other Requirements To validate candidate’s records uploaded under “check-in” process To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again To supervise candidates during the testing session using video streaming and a remote administration console. To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. To make sure that the candidates are following all testing policies and are not risking exam security. Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case Implementing feedback given during monitoring sessions by PICs / Team Leads Appropriate documentation on client CRM Ensuring data security - proprietary data of customers Meeting SLAs & maintaining Quality Standards