Senior Process Analyst Engineer

About the role

The Senior Process Analyst Engineer plans and leads process improvement projects within the operations organization to reduce variation and non-conformances, ensuring customer satisfaction. This role drives enhancements to standard procedures, identifies and resolves defects, and maintains a strong commitment to process improvement and quality excellence.

Responsibilities

• Develop policies, procedures, and methods to measure, evaluate, and improve the quality of products and services.
• Perform internal audits of projects to ensure adherence to fulfillment processes and procedures; provide findings and recommendations to the management team and coordinate resolution activities.
• Assume a proactive role in defect trending and analysis, implementing corrective and preventative action plans, and assessing their ongoing effectiveness.
• Ensure critical processes and procedures are current and well-documented.
• Oversee and participate in process events affecting fulfillment, including LEAN events, to ensure alignment with existing or new processes.
• Identify, develop, and implement continuous process improvement projects.
• Address and resolve customer complaints and issues through root cause analysis and corrective/preventative actions.
• Analyze operational processes using process maps and recommend changes to improve service quality.
• Support multiple projects, balancing priorities and resources to meet project and management expectations.
• Assist in business process improvements, re-engineering, and design to achieve business goals; support the development and implementation of business plans and initiatives.
• Coordinate reviews and updates of business processes to meet changing business needs.
• Create, update, review, and gain approval of documentation for new and existing business processes.
• Manage and mentor cross-functional teams to successfully execute business projects.
• Work with cross-functional teams to coordinate and streamline business processes.
• Collaborate with leadership in planning, developing, and executing change initiatives across the business.
• Evaluate project plans and identify change initiatives required for successful project execution; deliver specific plans to mitigate business risks and concerns.
• Monitor complex projects and prepare cost-effective business cases.
• Support the development of training materials and technical documents.
• Create process maps and develop procedures for critical business processes.

Requirements

• Bachelor’s degree (preferably in Industrial Engineering, Data Science, or related field).
• 4+ years of professional experience in a quality, industrial engineering, or process improvement role.
• 3+ years of experience in business process improvement using Lean/Six Sigma.

Qualifications

• Experience with cross-functional teams.
• Excellent verbal and written communication skills, with the ability to present information concisely with supporting data.
• Ability to communicate effectively with both business and technical teams.
• Lean certifications (e.g., Green Belt, Blue Belt, Black Belt).