Senior Principal Technical Program Manager (TPM) – Repair Services Operations

Responsibilities

• Lead cross-functional programs that improve repair quality, turnaround times, and overall operational performance.
• Identify recurring issues within repair operations and drive root cause analysis, corrective actions, and long-term solutions.
• Partner with Engineering, Quality, Supply Chain, Logistics, Customer Support, and external vendors to improve end-to-end repair processes.
• Establish and manage operational metrics, dashboards, governance reviews, and reporting processes to measure performance and drive accountability.
• Manage vendor performance, including service level agreements (SLAs), operational reviews, improvement plans, and issue resolution.
• Lead critical operational escalations and coordinate rapid resolution across internal teams and external partners.
• Develop and implement scalable processes, workflows, and reporting mechanisms that improve visibility and operational efficiency.
• Drive continuous improvement initiatives focused on reducing repair failures, improving service quality, and lowering operational costs.
• Communicate program status, risks, key performance indicators, and recommendations to senior leadership.
• Foster a culture of accountability, urgency, and operational excellence across the organization.

Qualifications

• Bachelor's degree in Engineering, Operations, Business, Supply Chain, or a related field (or equivalent experience).
• 8+ years of program management, technical program management, operations, or related experience.
• Experience leading complex cross-functional programs involving multiple stakeholders.
• Experience managing operational performance, escalations, and process improvement initiatives.
• Strong organizational, project management, and communication skills.