Senior Principal, Product Engineering

Your Role

As a Senior Principal, Product Engineering, you will bridge business strategy and engineering execution owning delivery outcomes for scalable, secure, and high-performing technology & AI products across 2-4 strategic initiatives. This role drives measurable improvements in velocity and cycle time by shaping product and engineering delivery through AI-native practices. Partnering closely with software engineering, architecture, data, and DevOps teams, the Senior Principal defines product requirements, prioritizes technical initiatives, and leads end-to-end delivery—ensuring technology investments are tightly aligned to business outcomes while enabling sustained innovation, operational efficiency, and measurable customer value.

In This Role, You Will

• Translate strategic objectives into well-defined epics, user stories, and technical acceptance criteria that enable autonomous, high-velocity engineering execution;
• Partner with architects to ensure system designs meet performance, security, and compliance standards across environments;
• Lead backlog prioritization to maintain velocity and technical quality;
• Act as a hands-on, embedded technical product leader, stepping in where needed across discovery, design, delivery, and troubleshooting to unblock teams, accelerate progress, and ensure alignment across disciplines;
• Directly contribute to execution when needed (e.g., prototypes/spikes, debugging, performance tuning, instrumentation/observability, automation/CI/CD improvements) to unblock delivery and accelerate outcomes;
• Leverage data instrumentation, analytics, and observability tools to assess product health, performance, and ROI;
• Contribute to DevOps practices, CI/CD optimization, and automation efforts to improve release reliability and deployment speed;
• Establish cycle time, flow efficiency, and throughput as primary KPIs; accountable for demonstrable improvement across assigned product areas;
• Model and institutionalize AI-native product and engineering practices, including AI-assisted discovery, design, coding, testing, and operations;
• Influence prioritization, sequencing, and technical investment decisions to optimize flow, balancing feature delivery, platform health, and technical debt reduction to sustain long-term velocity gains;
• Partner with software engineering, architecture, and infrastructure leaders to shape technical direction and operating models that remove friction, reduce cycle time, and enable predictable, high-throughput delivery;
• Lead technical discovery and product design sessions, serving as subject matter expert (SME), converting complex business and operational needs into well-structured platform capabilities;
• Own outcomes across 2-4 product areas by driving cross-team dependency alignment, surfacing tradeoffs, and ensuring initiatives ship to measurable impact;
• Promote hands-on collaboration between Product, Engineering, and Service Delivery, fostering a culture of transparency, experimentation, and continuous learning;
• Introduce and train teams on modern product management methodologies, emphasizing discovery-driven development and customer-centric design.

Qualifications

• Bachelor's Degree in Computer Science, Product Development, Business, or related field
• 15+ years of progressive experience with products, engineering, development, and project management
• Experience working with C-Suite; Brand or product development management experience
• Previous experience leading a team and/or cross-functional initiatives (direct or matrix leadership)
• Experience using AI Coding for Production Application (Vibe Coding) >1 year
• Must be able to operate across the full lifecycle: discovery → requirements → delivery → production operations, including hands-on troubleshooting and technical contribution when needed
• Proven track record leading complex, highly technical product initiatives, involving APOs, microservices, data platforms, and cloud infrastructure
• Demonstrates relentless curiosity—proactively dives into systems, data, and workflows to deeply understand how products operate, where friction exists, and what opportunities will most improve outcomes.
• Comfortable operating in ambiguity and complexity, forming well-reasoned points of view and confidently providing recommendations grounded in technical insight, data, and business impact.
• Excellent verbal, written, and presentation skills demonstrating an ability to "tell a story"
• Knowledge / familiarity with BPO or insurance industry (preferred)
• Strong entrepreneurial spirit; high energy level, sense of urgency, responsive, confident, thorough, not afraid to make decisions

Compensation

Your compensation includes a generous PTO plan with paid holidays + floating holidays, 100% paid Employee Healthcare on Day 1, eligible for all medical, dental, and vision benefits on Day 1, 401k with employer match, vested on Day 1, and opportunity to work for a growing, global organization. The salary range for most locations for this role is $145,899 - $247,039 annually.