Senior Principal Portfolio and Offer Management

C1 Company Overview C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best. So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1. Overview Summary The Senior Principal Portfolio and Offer Management is a senior individual contributor responsible for turning C1 strategy, market needs, customer requirements, and technology capabilities into a focused portfolio of differentiated, repeatable, and profitable offers that Sales can confidently take to market. The role combines portfolio strategy with hands-on offer execution and owns the process from ideation and business case through packaging, pricing, operational readiness, launch, adoption, performance management, optimization, and retirement. This role works across Sales, Sales Engineering, Capabilities/Practices, Marketing, Finance, Operations, Professional Services, Managed Services, Delivery, Legal, and strategic partners to ensure C1 offers are market relevant, financially sound, operationally executable, and easy for the field to understand and sell. The Senior Principal also helps rationalize the portfolio so C1 maintains fewer, clearer, higher-impact offers aligned to customer outcomes and company growth priorities. Responsibilities Measures of Success Generally Include: Growth in pipeline, bookings, recurring revenue, gross margin, and attach rates attributable to C1 offersReduction in time from approved concept to market-ready launchField adoption and seller confidence, including usage of approved offers, sales plays, and enablement assetsA clear, governed portfolio with defined ownership, lifecycle status, performance metrics, and retirement plansOperational readiness and consistent delivery of launched offers across Sales, Services, and supporting functions Essential Functions Portfolio Strategy and Governance Partners with executive, Sales, Capability/Practice, and Services leadership to translate company strategy and customer demand into a prioritized portfolio and offer roadmapMaintains a portfolio view across C1 solutions and services, identifying gaps, overlap, duplication, investment priorities, and offers that should be enhanced, consolidated, or retiredEstablishes and applies consistent offer-management standards, stage gates, ownership, documentation, and decision criteria across the offer lifecycleUses market trends, customer feedback, win/loss insights, partner direction, competitive intelligence, and field input to recommend portfolio priorities and new offer opportunitiesMaintains clear roadmap, status, dependencies, risks, and executive-level reporting for priority offers Offer Development and Lifecycle Management Leads development of priority offers from concept through general availability, including business case, requirements, value proposition, target customer, use cases, packaging, pricing, delivery model, support model, launch, enhancement, and retirementCreates and maintains Product/Offer Requirements Documents (PRDs) and ensures required stakeholder signoff before launchDefines clear customer outcomes, differentiators, scope, deliverables, assumptions, dependencies, and success criteria for each offerCoordinates quality gates and approvals across Finance, Legal, Operations, Professional Services, Managed Services, Delivery, Marketing, Sales, and other required functionsEnsures offer configuration, quoting, ordering, contracting, delivery, support, and reporting processes are operationally ready before releaseEngages with customers and Sales during alpha/beta or early-adopter stages to validate market fit and incorporate feedback before broader launch Go-to-Market and Field Enablement Develops the go-to-market plan for each priority offer in partnership with Sales and Marketing, including target segments, customer problems, value proposition, competitive positioning, sales motions, routes to market, and launch activitiesCreates field-consumable content that makes offers easy to understand and sell, including sales plays, talk tracks, battlecards, solution briefs, discovery guidance, qualification criteria, use cases, customer presentations, and FAQsCoordinates Sales and Sales Engineering enablement through live sessions, webinars, recorded content, demonstrations, launch communications, and supporting documentationWorks with Marketing to develop consistent offer names, messaging, web content, campaigns, events, thought leadership, and demand-generation activitiesSupports strategic customer conversations, executive briefings, and key sales opportunities to validate positioning and accelerate adoption Financial Management and Commercialization Develops business cases for new offers, including market opportunity, revenue expectations, investment requirements, cost structure, pricing, gross margin, recurring revenue potential, and expected returnPartners with Finance and Services teams to develop and validate costing models for Professional Services, Managed Services, Maintenance, Cloud, software, partner services, and other offer componentsDevelops and recommends pricing models, packages, bundles, subscription structures, and commercial programs that are competitive, scalable, and aligned to margin objectivesDefines financial and adoption metrics for each offer and measures actual performance against the approved business caseIdentifies underperforming offers and recommends corrective actions, repositioning, investment changes, consolidation, or retirement Cross-Functional Leadership Acts as the day-to-day driver for priority offer initiatives and maintains accountability across cross-functional teams that may not directly report to this roleBuilds strong working relationships with Sales, Sales Engineering, Capability/Practice leaders, Services, Delivery, Marketing, Finance, Operations, Legal, and partnersFacilitates decisions, removes roadblocks, resolves conflicting priorities, and drives teams toward clear deadlines and measurable outcomesCommunicates offer strategy, progress, risks, financial performance, and market feedback to senior and executive leadershipPromotes a culture of speed, accountability, customer focus, simplification, and continuous improvement in portfolio and offer management Additional Specific Duties And Responsibilities Interacts frequently with customers, partners, Sales teams, Operations, and executive leadership to validate market needs and strengthen offer relevanceWorks independently in a dynamic environment while managing multiple concurrent offer initiatives, priorities, stakeholders, and deadlinesContinuously improves offer-management processes, templates, tools, automation, reporting, and governance to reduce time to market and increase field adoptionPerforms other portfolio and offer-management responsibilities as assigned based on business priorities Qualifications Required Qualifications Bachelor’s degree in business, information technology, finance, marketing, engineering, or equivalent combination of education and relevant experience8+ years of experience in product management, offer management, portfolio management, solution management, services strategy, or related roles in the IT products and services industryDemonstrated experience taking technology or services offers from concept through launch, field adoption, performance management, and lifecycle optimizationStrong business acumen with experience developing business cases, pricing models, cost models, revenue forecasts, margin analysis, and financial performance metricsWorking knowledge of enterprise technology solutions and services, including cloud and data center, cybersecurity, enterprise networking, unified communications, contact center, AI, Professional Services, and Managed ServicesStrong understanding of go-to-market strategy, solution positioning, sales enablement, and the enterprise technology buying processDemonstrated ability to lead complex cross-functional programs and influence stakeholders without direct reporting authorityExcellent written, verbal, presentation, facilitation, and executive communication skillsStrong project/program management discipline with the ability to manage multiple priorities and deliverables in a fast-paced environmentProficiency with Microsoft Office applications and strong analytical skills; experience with offer, CRM, quoting, financial, or portfolio-management tools Desired/Preferred Qualifications Experience in Sales, Sales Engineering, Presales, Services, Marketing, or Delivery in addition to product/offer managementExperience with recurring revenue and services-based business models, including Managed Services, Professional Services, cloud, subscriptions, and maintenanceExperience owning or materially contributing to P&L, revenue, gross margin, ARR/MRR, or other financial performance targetsDemonstrated success simplifying complex portfolios into clear, differentiated, repeatable offers and sales motionsStrong knowledge of competitive analysis, market research, pricing strategy, customer discovery, and value proposition developmentAbility to combine strategic thinking with hands-on execution and move comfortably between executive-level planning and detailed offer developmentIntellectual curiosity, creativity, urgency, and a strong bias toward measurable business outcomes Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) RX Home Delivery HSA with Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent C are and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid or optional Self-paid) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Medical for foreign travel coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off 10 Holidays Summer Sizzle On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement ( EEO Policy Statement ) and/or the current version of the workplace poster ( https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf ; https://www.eeoc.gov/poster ) Pay Range $$170,000 - $200,000 Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay. E-Verify: E-Verify Right to Work: Right to Work Poster