Senior Principal Partnership Operations

About the role

In this hybrid role based at our Chicago headquarters, you will ensure a seamless end-to-end member experience across Alliant's partner ecosystem. Work cross-functionally with marketing, product, technology, servicing, operations, compliance, legal, analytics, and external partners to identify, optimize, and operationalize member journeys from acquisition through onboarding, engagement, servicing, and retention. Improve operational effectiveness, member satisfaction, and business outcomes across partner programs by applying strategic thinking, data analysis, process improvement, and stakeholder influence.

Responsibilities

• Own the end-to-end member experience across partnership programs by documenting, analyzing, and continuously improving member journeys.
• Identify friction points, operational gaps, and customer pain points across acquisition, onboarding, servicing, and retention processes.
• Develop recommendations and implementation plans to improve member experience, operational efficiency, and partner performance.
• Measure key member experience metrics, operational performance indicators, and business outcomes to drive continuous improvement.
• Partner with team such as marketing, product, technology, servicing, operations, compliance, risk, and legal to align requirements and deliver seamless member experiences.
• Coordinate cross-functional initiatives and partner with EPMO to ensure partnership programs launch successfully and operate effectively.
• Facilitate working sessions and stakeholder meetings to resolve issues, drive decision-making, and maintain alignment across teams.
• Manage operational readiness activities, ensuring