Senior Principal Customer Success Manager

Responsibilities

• Build and maintain trusted advisor relationships with executive customer stakeholders
• Apply the company product knowledge to align with customer business priorities
• Guide customers on best practices for process and change management
• Identify and mitigate risks to customer goals with the sales team
• Create and execute comprehensive adoption paths for the company products
• Deliver value by understanding customer opportunities for cost reduction and growth
• Proactively communicate relevant technical updates and changes

Qualifications

• 8-10 years of relevant customer-facing experience
• Track record of developing business value ROI models
• Strong understanding of IT enterprise architecture and DevOps principles
• Experience as a trusted advisor driving customer business value
• Knowledge of the company products and platform capabilities

Benefits

• Competitive salary
• Flexible work arrangements
• Comprehensive benefits package
• Company equity
• Generous paid vacation time
• Paid volunteer time off: 20 hours per year
• Mental wellness programs