Senior Presales Solution Consultant, ZTM - Remote

Position Summary

Samsung SDS America is looking for a Senior Presales Solution Consultant for driving Zero Touch Mobility (ZTM) product to the US market. This role is a strategic, customer-facing lead responsible for designing, validating, and operationalizing enterprise-scale mobility lifecycle solutions.

Key Objectives

• Drive revenue acceleration through advanced solution leadership
• Avoid alignment between customer needs and solution value and validate business opportunities
• Ensure early and sustained alignment between customer processes, ZTM capabilities, and delivery execution
• Elevate customer confidence through executive-level discovery and solution validation
• Establish standardized solutioning methodologies and governance
• Act as a senior technical and process authority within the ZTM organization

Core Responsibilities

Opportunity Qualification & Strategic Validation

• Lead opportunity qualification in partnership with Sales leadership
• Validate strategic alignment, business drivers, and enterprise readiness
• Identify and engage executive sponsors and decision-makers
• Assess technical, operational, and commercial feasibility
• Influence pursuit strategy and investment decisions

Discovery, Process Consulting & Solution Architecture

• Lead executive-level and operational discovery workshops
• Document and analyze current-state ("as-is") workflows and ecosystems
• Evaluate customer processes against ZTM and industry best practices
• Identify inefficiencies, governance gaps, and compliance risks
• Advise customers on process redesign and transformation
• Define optimized future-state ("to-be") process models
• Translate approved processes into ZTM orchestration and automation workflows
• Validate end-to-end feasibility, scalability, and governance
• Develop enterprise implementation and rollout strategies
• Assess if solution fits customers problem. Can assess the gap and articulate if the opportunity is viable
• If opportunity requires customization, is able to work with the delivery team to assess the scope and cost

Proof of Concept / Proof of Value Leadership

• Determine strategic use of POCs/POVs to maximize win probability
• Lead complex validation programs and technical pilots
• Ensure demonstration of measurable financial and operational impact
• Engage product and delivery leadership in validation activities
• Institutionalize successful validation approaches
• Is capable to perform minor configuration of the product to showcase capabilities to customers

Proposal Leadership & Commercial Alignment

• Own end-to-end solution proposal development in association with Sales personnel
• Align pricing, cost models, and margin targets with Finance
• Define delivery scope, governance, and resourcing models
• Produce executive-ready solution documentation, including:
• Solutioning Reports
• Business Value Assessments
• Architecture Summaries
• Guide deal positioning and negotiation support

Sales Enablement & Practice Leadership

• Serve as a senior technical authority for ZTM sales engagements
• Establish standardized templates and frameworks
• Contribute to solution governance and best-practice development
• Support design and validation of the demo and POV environment for each product release

Presales-to-Delivery Governance

• Lead structured handover and transition governance
• Ensure integrity between proposed and delivered solutions
• Support delivery escalation and optimization efforts
• Drive continuous improvement across presales and delivery interfaces

Requirements

• Bachelor's degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience)
• 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles
• High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders
• Proven ability to assess, redesign, and operationalize business processes
• Strong background in enterprise workflow, orchestration, or service management platforms
• Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments
• Track record of influencing large, strategic deals
• Must be eligible to work in the US for any employer without restrictions
• Must be based in continental US

Preferred Qualifications

• Experience with the ServiceNow platform
• Consulting or professional services leadership background
• Experience supporting Fortune 1000, public sector, or regulated industries
• Exposure to value engineering, ROI modeling, and business case development
• Experience mentoring technical, sales, or consulting teams

Benefits

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

About the Company

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.