Senior Practice Manager-Digestive Health Clinic

Responsibilities

• Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget.
• Report monthly productivity results to providers and staff.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office.
• Conduct timely and accurate cash management duties, including overseeing the collection of copays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits in order to influence profitability.
• Provide financial analysis to facilitate planning and cash flow management and review variance explanations.
• Communicate budget and variance information to professional staff.
• Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities.
• Identify and communicate priorities, timelines and accountabilities to ensure efficient use of resources and to promote and open and productive work environment.
• Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.

Qualifications

The ideal candidate will have a minimum of 5 years of experience in a healthcare setting, preferably in a leadership role. A Bachelor's degree in Healthcare Administration, Business Administration, or a related field is preferred. Experience in managing clinical programs and supervising staff is required. Proficiency in Microsoft Office applications and familiarity with healthcare billing systems are also essential. Strong communication and interpersonal skills are necessary to effectively manage staff and collaborate with various departments.