Senior Power Business Analyst

About the role

Liaises internally and builds close, collaborative relationships with users: Traders, Risk/Quants, OPS, Middle Office, Back‑office and surrounding business areas (BO, Accounting, Credit…). Grows and leads existing Business Analysts through a fast‑paced, high‑pressure environment and participates in a large IT program of over 100 people (BA, DEV & QA) working on the expansion of the Trading Systems.

Responsibilities

• Support the desk to deliver all key features for the Power Desk Front‑to‑Back (system setup, enhancements, system upgrades, UAT, bug prioritization, testing, building new interfaces).
• Enhance and support in‑house applications integrated with ETRMs.
• Work together with a dedicated team of developers on your stream as well as with vendors.
• Act as 2nd‑level support to worldwide users during day‑to‑day tasks; escalate to vendors or development team when required and follow up.
• Demonstrate a service‑oriented approach, understand business needs and maintain high customer‑satisfaction ratings.
• Manage client expectations effectively.
• Support the IT Business Manager in reporting and backlog prioritization.
• Gather requirements across the group’s locations and departments.
• Run workshops with Business and IT.
• Set up and model new Power Desk activities in OATI applications (webTrader, webCTRM), especially regarding power scheduling, in collaboration with traders, infrastructure, security, DBA and development teams.
• Enhance surrounding integration (exchange, pricer, etc.).
• Write and maintain functional specifications (in DevOps).
• Work closely with developers on integration items, including design, testing and post‑deployment support.
• Report progress of deliveries to the IT Business Manager.
• Document technical architecture, user guides, and handover to the Support team.
• Train 1st‑level support and act as 2nd‑level support on the modules you are responsible for.

Qualifications

• Formal education, ideally at university level or equivalent certification and experience.
• Experience in OATI applications, especially webTrader.
• At least 8 years hands‑on experience on an ETRM or CTRM as a Business Analyst or in Application Support (QA, Support, In‑House Development, working with vendors).
• Good knowledge of Power products and derivatives on the North American market.
• Strong SQL skills, understanding of database design and report generation within business applications.
• Experience working with APIs and FIX messages, especially market‑data feeds from exchanges such as ICE, CME, NODAL.
• Proven ability to provide excellent customer service to a local and global user base.
• Strong leadership qualities.
• Team player with flexibility, initiative and the ability to meet business needs proactively with minimal supervision.
• Excellent interpersonal and communication skills; able to explain technical solutions to non‑technical users in a multicultural environment and handle stressful or conflict situations in a service‑oriented manner.
• Highly organized with strong analytical and problem‑solving abilities.
• Self‑motivated, creative and capable of working independently.
• Fluent in English (spoken and written).
• General ICT technology skills.

Desirable Skills

• Certifications/experience in software design, development and testing methodologies, project management, ITIL or related technical certifications.
• Knowledge of Power queries and VBA.
• Familiarity with pricers/modelling.

Employment Details

This is a regular/permanent full‑time position based in Houston, subject to a three‑month probation period. Remuneration will be based on experience and qualifications.